E-commerce Business Analysis

4 days ago

Pune Maharashtra, India Cybage Full time

Job ID
- NA
- Department
- Engineering
- Location
- Pune
- Work Experience
- 7+ years

About The Position

You will be BA for Retail domain who will be SPOC between Clients & technical teams. You will help in Product designing & its implementation & demonstrate expertise of e-commerce /Retail domain.

Mandatory Skills
- Strong ecommerce domain knowledge.
- Should have 3-5 years of experience playing BA role for US/UK/ANZ based ecommerce/retail industry customer with active involvement with customer stakeholder.
- Good expertise on wireframing/mockup designing tools like Figma/Balsamiq or similar.
- Should have excellent English communication and logical thinker.

**Job Description**:

- Requirements Gathering, Analysis, Documentation and Solutioning.
- Collaborate with stakeholders to elicit, document, and analyze business requirements for e-commerce solutions.
- Act as a liaison between business teams and technical teams to ensure platform capabilities meet business needs.
- Evaluate and optimize e-commerce workflows, including product catalog management, checkout processes, payment integration, and customer experience enhancements.
- Identify areas for improvement to increase efficiency and reduce operational bottlenecks.
- Create and maintain comprehensive documentation, including functional specifications, user stories, and test cases.
- Ensure adherence to industry standards, data privacy, and regulatory compliance.
- Data Analysis and Reporting.
- Analyze e-commerce data to assess performance metrics like sales conversion rates, site traffic, and customer retention.
- Prepare actionable insights and reports to support decision-making.
- Cross-functional Team Collaboration and Communication.
- Serve as the primary point of contact for communicating project updates, milestones, and risks to stakeholders.
- Work with cross-functional teams, including developers, designers, and presales/marketing teams, to ensure project success.

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