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Transaction Svs Supervisor

2 weeks ago

India Citi Full time

**Regional Investment Operations is r**esponsible for managing the Fixed Income ,Structured Notes and Managed Funds operations. Operations with functions and process like Static Maintenance, Asset Servicing, Trade Reporting and Settlements, Reconciliation, Payments and controls and reconciliation.**

**CORE RESPONSIBILITIES**:
**1. Lead a team to meet business objectives as required by the agreed SLA**
**2. Ensure a Pristine Control Environment**
**3. Ensure compliance with all regulatory requirements and internal Citi policies**
**4. Good understanding of applicable regulations and compliance with same.**
**5. Employee initiatives / Employee Engagement**
**6. Effective Communication with internal and external stakeholders**

**DAY-TO-DAY RESPONSIBILITIES**:
**1. Track metrics for performance measurement, service levels and monitoring key triggers for early warning signals**
**2. Build and maintain effective communication channels between stakeholders**
**3. Drive initiatives to enhance Client experience and improve operating efficiency and productivity through re-engineering and process improvements by actively identifying opportunities**
**4. Regular tracking and de-risking processes from Fraud, Operational, regulatory and Information security risks**

**KEY DELIVERABLES**:
**1. Ensure day to day operations are performed and SLAs are met as per agreed for all businesses.**
**2. Timely and accurate processing and customer resolution**
**3. Timely escalation on incomplete/delayed processing**

**Education: Bachelor’s/MBA**

**Experience**:
**1. Graduate with 6-8 years of which 4-6 years in Investment Operations.**
**2. Managed a team for 1-3 years**
**3. Exposure to Funds **Transfer/Loans/Investment** Products/Operations would be preferred**
**4. Exposure to AML and KYC documentation would be an added advantage.**

**Skills**:
**1. Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)**
**2. Good oral and written communication skills (call outs to customers)**
**3. Good customer service skills, service oriented**
**4. People and Process Management, strong Communication and decision making skills**
**5. Team building - Ability to manage diverse teams, conflict management**
**6. Ability to prioritize; analytical thinking and attention to detail**
**7.Ability to handle pressure, Strong inter-personal skills**
**8. Flexible to work in any shift.**

CORE RESPONSIBILITIES:
1. Lead a team to meet business objectives as required by the agreed SLA

2. Ensure a Pristine Control Environment

3. Ensure compliance with all regulatory requirements and internal Citi policies

4. Good understanding of applicable regulations and compliance with same.

5. Employee initiatives / Employee Engagement

6. Effective Communication with internal and external stakeholders

DAY-TO-DAY RESPONSIBILITIES:
1. Track metrics for performance measurement, service levels and monitoring key triggers for early warning signals

2. Build and maintain effective communication channels between stakeholders

3. Drive initiatives to enhance Client experience and improve operating efficiency and productivity through re-engineering and process improvements by actively identifying opportunities

4. Regular tracking and de-risking processes from Fraud, Operational, regulatory and Information security risks

KEY DELIVERABLES:
1. Ensure day to day operations are performed and SLAs are met as per agreed for all businesses.

2. Timely and accurate processing and customer resolution

3. Timely escalation on incomplete/delayed processing

Education: Bachelor’s/MBA

**Experience**:
1. Graduate with 6-8 years of which 4-6 years in Operational process management.

2. Managed a team for 1-3 years

3. Exposure to Funds Transfer/Loans/Investment Products/Operations would be preferred

4. Exposure to AML and KYC documentation would be an added advantage.

**Skills**:1. Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)

2. Good oral and written communication skills (call outs to customers)

3. Good customer service skills, service oriented

4. People and Process Management, strong Communication and decision-making skills

5. Team building - Ability to manage diverse teams, conflict management

6. Ability to prioritize; analytical thinking and attention to detail

7.Ability to handle pressure, Strong inter-personal skills

8. Flexible to work in any
- **Job Family Group**:
Operations - Transaction Services
- **Job Family**:
Transaction Capture Services
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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