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4 weeks ago


Noida India EXL IT service management Full time

Job Description

- Ensure that the process transactions are processed as per standard procedures
- Ensure that the assigned targets in accordance with the process are met
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Ensure adherence to Company Policies and Procedures
- Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
- Achieving key targets for the process in line with the SLA (Service level Agreement)

Any other essential function that may occur from time to time as directed by the Supervisor.



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