Ticketing Executive

6 days ago

Thane, India AFTERSHOCK Full time

**Job Title: Ticketing Executive**

**Experience: 10-15 years**

**Location: Sion**

**Responsibilities**:

- **Booking and Reservation**: Handle ticket bookings and reservations for flights, hotels, car rentals, and other travel-related services using computerized reservation systems (CRS) or Global Distribution Systems (GDS).
- **Customer Service**: Provide excellent customer service to clients by assisting with inquiries, resolving issues, and ensuring a smooth booking experience. Address customer concerns related to ticketing, changes, cancellations, and refunds.
- **Itinerary Planning**: Assist clients in planning travel itineraries, including selecting destinations, booking accommodations, arranging transportation, and recommending activities and attractions.
- **Fare Calculation**: Calculate fares, taxes, and surcharges accurately based on airline tariffs, fare rules, and booking class availability. Provide clients with pricing options and recommendations to suit their budget and preferences.
- **Documentation**: Prepare and issue electronic tickets, e-tickets, and paper tickets for confirmed bookings. Ensure all necessary travel documents, such as visas, passports, and travel insurance, are obtained and provided to clients as required.
- **Booking Amendments**: Process changes and amendments to existing bookings, including flight rebookings, date changes, seat assignments, and upgrades. Coordinate with airlines and other travel suppliers to accommodate client requests.
- **Payment Processing**: Collect payments from clients for confirmed bookings through various payment methods, such as credit cards, bank transfers, or cash. Ensure accuracy in payment processing and maintain proper records of transactions.
- **Sales and Promotion**: Promote travel products, packages, and special offers to clients to increase sales and revenue. Cross-sell and upsell additional services, such as travel insurance, airport transfers, and sightseeing tours.

**Salary**: ₹50,000.00 - ₹150,000.00 per month

Application Question(s):

- Do you have experience of using amadeus software?

**Experience**:

- Ticketing: 10 years (preferred)

Work Location: In person

**Speak with the employer**

+91 9820012057

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