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Call Coordinator

2 weeks ago

Byculla Mumbai Maharashtra, India CARE INFOTECH Full time

**Position Overview**:
A Call Coordinator acts as the first point of contact for clients and customers, ensuring effective communication and timely resolution of inquiries. They are responsible for handling incoming calls, routing them to the appropriate department or person, and maintaining records of interactions.

**Key Responsibilities**:

- **Call Management**:

- Handle and answer incoming calls professionally and promptly.
- Route calls to the appropriate departments or personnel.
- Provide accurate information about the company's services and policies.
- **Customer Support**:

- Address customer inquiries and complaints with patience and efficiency.
- Escalate unresolved issues to the relevant teams or supervisors.
- **Scheduling and Coordination**:

- Maintain appointment schedules for service or meetings.
- Ensure follow-up calls are completed as per protocol.
- **Documentation and Reporting**:

- Log all calls and maintain detailed records of customer interactions.
- Prepare daily, weekly, or monthly reports summarizing call data and performance.

**Key Skills**:

- Excellent verbal communication and listening skills.
- Strong organizational and multitasking abilities.
- Proficiency in call management software or CRM tools.
- Ability to remain calm under pressure and solve problems efficiently.

**Qualifications**:

- High school diploma or equivalent; a degree in a related field is a plus.
- Previous experience in a similar role is preferred but not mandatory.
- Fluency in multiple languages (if applicable) is an advantage.

**Additional Requirements**:

- Willingness to work in shifts, if required.
- Positive attitude and customer-focused approach.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹12,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8766749850