Customer Support Associate

6 days ago

Indore District Madhya Pradesh, India ShadowArt Full time

Job description

Job Title: Customer Support - Entry Level

Location: Indore, India

**Salary**: ₹10,000 - ₹15,000 (in-hand)

Working Hours: 10:00 AM to 7:00 PM

We are looking for a dynamic and customer-focused Customer Support Associate to join our team in Indore. As a key point of contact for our customers, you will ensure a seamless experience by addressing inquiries, resolving issues, and maintaining high satisfaction levels.

Key Responsibilities
- Resolve customer issues efficiently while ensuring excellent service quality.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to ensure prompt resolution of escalated issues.
- Provide feedback and insights to improve products and services.
- Qualifications
- Education: Minimum qualification of 12th pass. A bachelor's degree is preferred.
- Experience: Previous customer support experience is a plus but not mandatory. Freshers are welcome to apply.
- Skills:

- Excellent communication skills in English and Hindi.
- Problem-solving abilities with a focus on customer satisfaction.
- Basic computer proficiency (MS Office, CRM tools).
- Ability to work under pressure and manage multiple tasks.
- Perks & Benefits
- Competitive in-hand salary.
- Friendly and supportive work environment.
- Opportunities for career growth and skill development.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Morning shift

Work Location: In person

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