
Customer Relationship Officer
4 days ago
**Customer Relationship Officer**
Location: Thrissur, Kerala
Full-time | On-site
Dewlets Ecosmartlabs Pvt. Ltd.
**About Us**
Dewlets Ecosmartlabs Pvt. Ltd is a growing company specializing in eco-friendly wooden toys and educational products for children. We believe in creating safe, sustainable, and smart learning experiences. Join our vibrant team and help us build strong, lasting relationships with our customers.
**Responsibilities**:
Respond to customer inquiries and resolve product or service issues promptly.
Support post-sale services such as feedback collection, satisfaction checks, and repeat engagement.
Manage customer records and feedback using CRM tools.
Collaborate with sales, marketing, and e-commerce teams to ensure a smooth customer experience.
Support in-store and online visitors with product guidance.
Help coordinate with the delivery/logistics team for timely dispatch and updates.
**Requirements**:
Bachelor’s degree or diploma in Business, Marketing, or related field.
Strong communication skills in English, Malayalam, Tamil and Hindi
1-2 years experience in customer support, sales, or related roles (freshers with passion can also apply).
Friendly, patient, and solution-oriented personality.
Basic computer skills and knowledge of CRM software preferred.
**What You’ll Get**
Positive, team-driven work environment.
Training in customer handling and digital tools.
Opportunity to grow within a fast-moving eco-friendly brand.
Competitive salary and performance-based incentives.
If you're passionate about helping people and want to be part of a purpose-driven brand, Dewlets Ecosmartlabs Pvt. Ltd. is the place for you
WhatsApp/Call: 9778685182
**Job Types**: Full-time, Permanent
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
**Speak with the employer**
+91 9778685182
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