Telesales Agent

2 days ago

Mohali Punjab, India Netgains Full time

**Responsibilities**:

- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and customer support
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to facilitate future customer support
- Keep records of calls and customer support and note useful information
- Follow the quality matrix diligently

**Requirements**:

- Proven experience as customer support representative or other customer support/customer service roles
- Proven track record of successfully meeting customer support over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent command over the language
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- **FEMALES PREFERRED**

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹28,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Fixed shift
- Monday to Friday

Supplemental Pay:

- Performance bonus

**Experience**:

- Sales: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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