Telesales Agent
7 days ago
**Responsibilities**:
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and customer support
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to facilitate future customer support
- Keep records of calls and customer support and note useful information
- Follow the quality matrix diligently
**Requirements**:
- Proven experience as customer support representative or other customer support/customer service roles
- Proven track record of successfully meeting customer support over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent command over the language
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- **FEMALES PREFERRED**
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹28,000.00 per month
**Benefits**:
- Paid sick time
- Provident Fund
Schedule:
- Fixed shift
- Monday to Friday
Supplemental Pay:
- Performance bonus
**Experience**:
- Sales: 1 year (required)
**Language**:
- Hindi (required)
- English (required)
Work Location: In person
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