Application Support Executive

3 days ago

Bhilwara, India Versatile Prime Infosoft Pvt. Ltd. Full time

**Job Brief**

We are looking for an experienced Application Support Executive to join our highly skilled technical team.
- Identifying and diagnosing technical problems reported by customers, analyzing the symptoms, and finding appropriate solutions.
- Assisting customers in resolving technical issues with products or services. This may involve walking them through step-by-step solutions or remotely accessing their systems to fix the problem.
- Gaining in-depth knowledge of the company's products or services to address customer inquiries accurately and effectively.
- Keeping detailed records of customer interactions, inquiries, and solutions provided. This helps in maintaining a knowledge base for future reference.
- Handling and escalating complex or unresolved issues to higher-level technical support or relevant departments.
- Providing basic training to customers on using the products or services effectively and efficiently.
- Assisting customers with software updates, patches, and upgrades to ensure their systems are up-to-date and secure.
- Ensuring that customer interactions are handled professionally, and maintaining high-quality service standards.
- Collecting customer feedback to improve products, services, and the overall support experience.
- Utilizing remote support tools to access and troubleshoot customers' computers or devices.
- Contributing to the creation and maintenance of a comprehensive knowledge base with solutions to common issues.
- Assisting customers with hardware-related problems or guiding them in finding appropriate replacements or repairs.
- Collaborating with other teams like the development, sales, or marketing teams to communicate customer feedback and identify areas of improvement.
- **Hands on Experience in Microsoft office (excel, PowerPoint) to represent the reports on basis of client and management requirement.**:

- **To work as on-call person who must work on escalated issues, rerun the issues and fix them**

Pay: ₹10,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Technical support: 1 year (preferred)

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