Medical Outreach Specalist

8 hours ago

Aurangabad, India eHealth Technologies Full time

1. Provides effective & efficient support to Transplant, Dental, and Mental Health accounts.

2. Makes follow up calls, obtains patient authorizations, processes demos, takes inbound calls, processes aged cases and provides exceptional customer support service in a professional, accurate and timely manner at all times.

3. Makes follow up calls on cases fulfillment unable to complete (after 2 quality attempts) from previous day.

4. Efficiently and effectively documents request progress in case management system.

5. May also undertake additional activities at the request of the customer.

6. Proactively addresses and elevates customer service issues to Medical Outreach Manager.

7. Adheres to established business processes, policies, and regulations.

8. Ensures customer requests are processed in a timely and HIPAA compliant manner maintaining appropriate documentation.

9. Appropriately prioritizes work to support team goals.

10. Ensures all policies and procedures are followed appropriately with emphasis on strict adherence to HIPAA guidelines.

11. Proactively monitors request activity and takes necessary action to avert potential customer service issues.

12. Recommends improvements to procedures, workflows, and processes.

13. Performs at a high level of quality to eliminate the potential for incorrect transfer of Patient Health Information.

14. Maintains a high state of training and performance and is properly certified on all necessary processes.

15. Maintains effective communication and good relationships with all end user requesters.

**Salary**: ₹309,049.68 - ₹450,000.10 per year

**Benefits**:

- Health insurance

Schedule:

- Night shift

Ability to commute/relocate:

- Aurangabad, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Healthcare Industry: 1 year (required)

Shift availability:

- Night Shift (required)

**Speak with the employer**
+91 9676251842

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