Cce (Customer Care Executive)

2 weeks ago

Bidhannagar Kolkata West Bengal, India Conneqt Business Solutions Limited Full time

**About Company** - Conneqt Business Solutions Ltd, Established in 2004, headquartered in Hyderabad, is a wholly-owned subsidiary of Quess Corp (BSE: 539978, NSE: QUESS), India’s leading business services provider. Top industry analyst Nelson Hall had ranked Conneqt amongst the top Customer Lifecycle Management and Business Process Management service providers in India and the Middle East.

**Process **- Inbound outbound & Chat process

**Customer Service Responsibilities**
- Resolving customer complaints brought to your attention.
- Manage large amounts of incoming & Outbound phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Ability to multi-task, prioritize, and manage time effectively

**Customer Support Executive Requirements**:

- Excellent interpersonal and oral communication skills
- Computer skills.
- HS Passed
- Language (Any two must Know)
- English.
- Fresher or Experience 06 month experience required in BPO industry.

**Job Types**: Full-time, Fresher

**Salary**: ₹10,521.00 - ₹25,276.00 per month

**Benefits**:

- Internet reimbursement
- Provident Fund
- Work from home

Schedule:

- Rotational shift

Ability to commute/relocate:

- Bidhannagar, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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