Customer Care Executive

3 days ago

Kasba Kolkata West Bengal, India Advanced Computer Solutions Full time ₹ 96,000 - ₹ 1,20,000 per year

1. Job Summary

A Customer Care Executive (CCE) is responsible for handling customer inquiries, complaints, feedback, and support requests through phone calls, emails, or chat. The goal is to ensure customer satisfaction, build trust, and maintain a positive company image.

2. Key Responsibilities

Customer Interaction:

  • Answer incoming calls or messages from customers promptly and professionally.
  • Provide accurate information about products, services, and company policies.
  • Assist customers with orders, returns, billing, and technical issues (if applicable).

Problem Solving:

  • Identify customer problems and provide effective solutions.
  • Escalate complex issues to the senior team or technical department.

Customer Relationship Management:

  • Follow up with customers to ensure their issues are resolved.
  • Maintain a polite and positive attitude even during stressful situations.

Documentation & Reporting:

  • Record all customer interactions in CRM software or call logs.
  • Prepare daily/weekly reports on customer feedback, complaints, and resolutions.

Team Coordination:

  • Work closely with sales, service, and technical teams to ensure smooth customer service.

3. Required Skills

  • Excellent communication (verbal & written) in English and local language.
  • Strong listening and problem-solving ability.
  • Basic computer and CRM handling skills.
  • Patience, empathy, and a customer-first attitude.
  • Ability to multitask and work under pressure.

4. Educational Qualification

  • Minimum: 10+2 (Higher Secondary)
  • Preferred: Graduate in any discipline
  • Training in communication or customer service is an added advantage.

Job Types: Full-time, Permanent

Pay: ₹8, ₹10,000.00 per month

Work Location: In person

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