Uav Service Partner

**UAV Service Partner Job Description**

We are looking for a self-motivated and passionate individual, with a strong desire to learn and the ability to lead. This position is for a UAV Service Partner cum Flight Engineer, with exposure to building and flying sUAS (RC Multirotors and Fixed wings). See the detailed job description below. Responsibilities for UAV Service Partner:
**UAV Maintenance: -**
- Hands on experience on manual calibration, online troubleshooting and software Updating in hardware components
- Work experience on doing desoldering, soldering operation of electronic components and circuit boards.
- Able to do the debug activities in UAV assembly with basic checks and circuit tracing activity.
- Maintain & follow Work Instruction sheet provided by the OEM for the sub
- systems and complete system Knowledge on handling electrical/mechanical test equipment like multimeter, vernier, drill machine, revert tool etc.
- Knowledge on safe handling practice for electronic handling, ESD safety, etc.

Familiar with using manual crimping tools & adjusting its settings. Maintain the record of all the tooling/equipment and stock of spares at Service station
- Collaborate with R&D debug specialists for resolution of any issues faced in hardware components or software and drive till conclusion.
- Initiate training with QA team for Solution implementation (provided by R&D) on field and further train the field support team online/offline.
- Material management - Quarterly forecast of servicing material for maintenance. Material requisition & record keeping. On time scrap disposal as per OEM guidelines.
- Collaborate with QA debug/Programming specialist for resolution of issues faced in UAV and drive till conclusion. Lead the training activities for new technicians and conduct on the job training.
- Ability to multitask, set priorities and manage time effectively.
- Anticipate customer needs by studying services, products, and proper customer processes and procedures
- Have full working knowledge of the service associate handbook in order to respond to every customer inquiry with confidence
- Record all customer and end-user calls in order to improve service and products provided by the company
- Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur
- Understand how to use the company knowledge base to prepare for each customer interaction while taking detailed notes
- Prevent the escalation of customer issues by collecting and analyzing information provided before interacting with the customer
- Greet customers in a friendly manner and offer to help in whatever way required to maintain positive company image

**UAV Flying: -**
- Plan, supervises, and also participates in activities of personnel engaged in Digital sky inflight testing of air navigational aids, air traffic controls, communications equipment, and also sites of proposed equipment installations
- Schedule coordinates inflight testing program with ground support crews, air traffic plus military personnel to assure ground tracking, equipment monitoring plus related services
- Conduct regularly scheduled & special flights to test equipment under all types of flight conditions including adverse weather, using both manual automatic controls
- Prepare evaluation reports of flight activities reviews reports prepared by Facilities-Flight-Check Pilots
- Recommend promotion, transfer, and also discharge of personnel authorizes leave

Recommend purchase, repair, or modification of equipment. Pilot UAV or Drone, at low altitudes, over agricultural fields to dust or spray fields with seeds, fertilizers, or pesticides
- Pilot aircraft over field, or drives to field, or studies maps to become acquainted with obstacles or hazards, like air turbulence, hedgerows plus hills, peculiar to particular field
- Arrange for warning signals to be posted
- Notify livestock owners to move livestock from property over which harmful material may drift
- May be accompanied by property owner when piloting aircraft to survey field

**Operation & Support: -**
- As a Sales Intern, you directly receive significant responsibilities as of day one. You are in charge of maintaining and fast-growing a long-term partnership with our customer by continuously proposing solutions and plans that meet their objectives. To do so, you’ll develop a keen understanding of product categories and markets.
- Whilst building the plans, you will not only develop your negotiating and sales skills, but also your financial & marketing skills, analytical insights and logístical understanding as you are responsible for your client entirely.
- Externally focused on national key Customers, but also local clients. You will get an understanding of the client's needs. You will supply negotiations on prices, assortment, merchandising and promotions. You will collaborate with the whole customer team to prepare business plans and external negotiations.
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