▷ [Urgent] Customer Service Training Manager
3 weeks ago
Key Responsibilities: Training Delivery: - Train Contact Centre Employees on Product and Processes (New & Existing) for all PAN India centers (Inhouse and Vendor Locations) - To conduct refresher training for existing employees regularly - Train all contact center employees in new products, procedures, and updates related to customer service. - Conduct calibration workshops and refreshers for Outsourced vendors - Develop digital and print training content (e.g. Videos, manuals and related training materials) - All training sessions to be conducted professionally and in physical mode. - Conduct soft skill sessions for employee development on interpersonal skills, objection handling, irate customer handling, voice modulation etc). - Conduct Training needs Identification (TNI) and Process Knowledge test (PKT) for Front-line employees by identifying skills gaps, basis Quality scores and TL feedback and line managers. - Create and maintain updated records of ready reckoner, training curriculum, material and SOP update as per Org. standards - Conduct daily briefings on fatal/non-fatal errors, new updates, process update. - Create Service champions/ SMEs within the team for BCP. - Conduct Quality Activities including not limited to BAU Quality Checks, feedbacks, Certifications etc. as per business requirement. Training Program Development: - Design and update training modules for new hires and existing staff. - Develop role-play exercises and simulations to enhance customer handling skills. - Ensure training sessions are engaging, interactive, and effective. Key Measurables: - Post Training Associate Assessment Score - Post Training Pass % age during certifications - Associate OJT Score. Team Management at Vendor / Partner locations: - Supervise and mentor outsourced training staff - Schedule training sessions and Monitor activity as per training Schedule. - Ensure Partner's trainers are updated in real time with the latest product and process changes Qualification - Graduated / Postgraduate in any stream. Experience : Minimum 6 years in the training with minimum 3 years of experience in customer service training at BPO/ Call Center Domestic. Targeted companies - - Domestic BPO / Fintech /Banking/ Telcom Core Customer Service - BFSI must with Exposure to lending products preferred
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Customer Service Associate
2 weeks ago
Nashik, India Artfills Full timeWe are an ed-tech startup based out of Nashik. Looking for talented folk to join our customer service team. We specialize in Indian Art education and have thousands of customers across the globe. What you get: 1. The best work culture in Nashik : ) 2. Train under management team of ex-ISB grad & some of the best Artists in India 3. Fast growth and faster...
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Customer Service Associate
2 weeks ago
Nashik, India Artfills Full timeWe are an ed-tech startup based out of Nashik. Looking for talented folk to join our customer service team. We specialize in Indian Art education and have thousands of customers across the globe. What you get: 1. The best work culture in Nashik : ) 2. Train under management team of ex-ISB grad & some of the best Artists in India 3. Fast growth and faster...
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Urgent Job Opening For Service Advisor
5 days ago
Nashik, Maharashtra, India Prajakta Jobs Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description:Location :- AmbadPrepare effective service plan to generate more service inflow.Attend various Dealership events organized to generate enquires.To attend Major Customer Complaints/VOC and co-ordination with the customer.Daily, Weekly and Monthly plan to resolve customer complaints.Monitoring service target number of units v/s monthly target...
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Urgent! Sr. Service Engineers
1 week ago
Nashik, India Impact Hr Km Solutions Full timeJob Description Description We are seeking a highly skilled Sr. Service Engineer to join our team in India. The ideal candidate will have extensive experience in providing technical support and resolving complex engineering challenges. This role requires strong analytical skills, a customer-focused mindset, and the ability to work collaboratively with...
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Nashik, India Risosu Consulting Full timeUrgent Hiring for Freshers - BPO RoleLocation Mumbai Hyderabad Chennai Kerala Bangalore PAN India Job Type Full-Time Work from OfficeQualification Graduate - Freshers B E B Tech BSC-IT NOT APPLICABLE Don t have there own PF account- Kickstart Your Career with India s Leading Travel Tech Brand Are you looking for a stable job with great growth opportunities...
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Store Manager
4 weeks ago
Nashik, India Smart Source Full timeHello, We are urgently looking for Store Manager for Sports Apparel Industry, Pune. Experience- 2+yrs Working days- 6dyas work from office As Store Manager, youll be responsible for running your store end-to-end driving sales, building a strong team, and creating a space where customers discover the joy of the outdoors. Job Description- - Own the stores...
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Customer Service Representative
6 days ago
Nashik, Maharashtra, India Haraay Solutions private Limited Full timeGreetings customers & they attend promptly to customers queries and assist them with their needs. - Communicating order details to kitchen staff. - Provide excellent customer service to guests. - Prepare Orders as per SOP (Standard Operating Procedure) for which we will give training. - Ensure Outlet hygiene is maintained properly. - To handle food items...
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(Urgent Search) Store Manager
2 weeks ago
Nashik, India Impact Hr Km Solutions Full timeJob Description Description We are seeking a dynamic and experienced Store Manager to lead our retail team in India. The ideal candidate will have a proven track record in retail management, demonstrating the ability to drive sales and provide exceptional customer service. Responsibilities - Oversee daily store operations and ensure compliance with company...
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Customer Service Representative
4 weeks ago
Nashik, India Dover Corporation Full timeSince 1892 OPW customers have been able to count on us to revolutionize fluid-handling operations around the world As a global leader in fluid-handling solutions the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on These include loading and unloading...
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Senior Customer Service Specialist
3 weeks ago
Nashik, India Dow Chemical Full timeAt Dow we believe in putting people first and we re passionate about delivering integrity respect and safety to our customers our employees and the planet Our people are at the heart of our solutions They reflect the communities we live in and the world where we do business Their diversity is our strength We re a community of relentless problem solvers that...
