Customer Care Executive

15 hours ago

Cannanore, India ABC Emporio Full time

Greet customers warmly and ascertain problem or reason for calling.
- Ensure follow up to the enquiry calls & provide accurate, valid and complete information, if possible generate sales leads.
- Maintain the tracker for enquiry follow up.
- Coordinate & Introduce our new products to builders, contractors, architects through call, SMS or WhatsApp once in a month.
.Provide Information about new schemes and promotions to existing customers and well-wishers.
- Identify the customer needs, - enquiry about product, service, and price -handover to the concerned dept.
- Maintain high customer satisfaction pre & post sales.
- Coordinate & Provide 100% swift service availability to meet customer needs on incase of urgency.
- Confirm and ensure the complaints with invoice. Coordinate the complaints to manufacturer, if manufacture is not attending the complaint, provide our own service If replacement or compensation

**Salary**: ₹12,000.00 - ₹15,000.00 per month

Shift:

- Day shift

**Education**:

- Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

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