Customer Care Executive

5 days ago

Cannanore, India Mazi Diktyo International Private Limited Full time

**Key Responsibilities**:

- Provide accurate and clear information regarding products, services, and processes.
- Resolve customer queries and issues with professionalism and empathy.
- Maintain detailed records of customer interactions in the system.
- Escalate complex issues to the concerned department and follow up for resolution.
- Ensure customer satisfaction by maintaining regular follow-ups.
- Support the team in achieving service quality and performance targets.

**Required Skills & Qualifications**:

- 6 months to 1 year of experience in a customer service or client-facing role.
- Excellent communication skills (English & Malayalam) - both verbal and written.
- Strong listening and problem-solving abilities.
- Ability to multitask and work in a fast-paced environment.
- Basic computer proficiency (MS Office; CRM knowledge is an advantage).

**Preferred Qualities**:

- Positive attitude with a customer-first approach.
- Ability to remain calm and patient under pressure.
- Willingness to learn and adapt to new processes

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

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