Support Executive

5 days ago


Charni Road Mumbai Maharashtra, India SS Technologies Full time

**Job Title**: Support Services Executive (Female Only)
**Location**: Charni Road, Mumbai

**Job Type**: Full-Time
**Department**: IT Support Services
**Reporting To**: IT Support Manager

**Key Responsibilities**:

- **Documentation**: Maintain accurate records of technical issues and their resolutions.
- **End-to-End Support Coordination**: Act as the primary liaison between end-users and engineers, ensuring seamless communication and timely resolution of IT issues.
- **Vendor Management**: Coordinate with external vendors for on-call support.
- **Record Maintenance**: Maintain accurate and up-to-date records of all support requests, resolutions, and vendor interactions using the company's ticketing system.

**Back Office Executive Requirements**:

- **Educational Qualification**: Bachelor's degree in business administration or a related field.
- **Experience**: Previous work experience as an Office Executive.
- **Technical Skills**: Knowledge of computer operating systems and proficiency in MS Excel.
- **Communication Skills**: High-level written and verbal communication skills.
- **Teamwork**: Ability to work effectively as part of a team.

**Job Types**: Full-time, Permanent

Pay: Up to ₹17,000.00 per month

**Benefits**:

- Health insurance

Shift:

- Day shift

Work Location: In person

Application Deadline: 20/05/2025


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