Agm - Regional Esm

Job Req ID: 47073
- Location: Chennai, IN
- Function: VIBS
- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL is an equal opportunity employer committed to diversifying its workforce.

**Job Purpose**

This role is focused on driving the growth and performance of COCP across segments by optimizing postpaid acquisition strategies and enhancing the capabilities of Vi Mini Stores. It involves enabling teams with the right tools, knowledge, and training to ensure successful execution and achievement of business objectives at the cluster level.

**Key Result Areas/Accountabilities**
- Achieve COCP DB across segment through Retail Vi Mini GTM
- Build & Scale up COCP postpaid acquisitions for the CLUSTER, through Vi Mini Stores GTM
- Enable Vi Mini stores with Product, Proposition & Process knowledge thus ensure & build city level contribution in COCP business
- Organize periodic capability building refresher trainings for Vi Mini Store FOS to improve store participation in Cities & proposition base selling
- Create CLUSTER level COCP segment wise governance dashboard to monitor progress & Vi Mini participation
- Support CLUSTER ecosystem/tools/resources to build COCP GTM across enterprise by enabling sales force through periodic training on product & processes to meet designed goals

**Core Competencies, Knowledge, Experience**
- Customer Centricity & Relationship Management
- Strategic Thinking & Problem Solving
- Process Excellence & Operational Rigor
- Leadership & Cross-functional Collaboration
- Regulatory Awareness (esp. in IoT/M2M domain)
- Strong Communication & Executive Presence

**Must have technical / professional qualifications**
- 12+ years of experience in Enterprise Customer Service/Operations in Telecom, IT, or BFSI sectors
- Proven track record in managing large enterprise customers, retention programs, and credit/collections
- Experience with IoT/Mobility services is highly desirable
- MBA or equivalent post-graduation qualification preferred

**Job Purpose**

This role is focused on driving the growth and performance of COCP across segments by optimizing postpaid acquisition strategies and enhancing the capabilities of Vi Mini Stores. It involves enabling teams with the right tools, knowledge, and training to ensure successful execution and achievement of business objectives at the cluster level.

**Key Result Areas/Accountabilities**
- Achieve COCP DB across segment through Retail Vi Mini GTM
- Build & Scale up COCP postpaid acquisitions for the CLUSTER, through Vi Mini Stores GTM
- Enable Vi Mini stores with Product, Proposition & Process knowledge thus ensure & build city level contribution in COCP business
- Organize periodic capability building refresher trainings for Vi Mini Store FOS to improve store participation in Cities & proposition base selling
- Create CLUSTER level COCP segment wise governance dashboard to monitor progress & Vi Mini participation
- Support CLUSTER ecosystem/tools/resources to build COCP GTM across enterprise by enabling sales force through periodic training on product & processes to meet designed goals

**Core Competencies, Knowledge, Experience**
- Customer Centricity & Relationship Management
- Strategic Thinking & Problem Solving
- Process Excellence & Operational Rigor
- Leadership & Cross-functional Collaboration
- Regulatory Awareness (esp. in IoT/M2M domain)
- Strong Communication & Executive Presence

**Must have technical / professional qualifications**
- 12+