Associate - Compliance Learning Administrator

**Company Description**
Tesco Bengaluru
We are a multi-disciplinary team creating a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility, providing cutting-edge technological solutions and empowering our colleagues to do ever more for our customers. With cross-functional expertise in Global Business Services and Retail Technology & Engineering, a wide network of teams and strong governance we reduce complexity thereby offering high quality services for our customers. Tesco Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 4,40,000 colleagues.
At Tesco Business Services, we have a mission to simplify, scale & partner to serve our customers, colleagues and suppliers through a best in class intelligent Business Services model. We do this by building a world class business services model by executing service model framework right at the heart of everything we do for our worldwide customers. The key objective is to implement and execute service model across all our functions and markets consistently. The ethos of business services is to free-up our colleagues from a regular manual operational work. We use cognitive technology to augment our key decision making. We also built a Continuous Improvement (CI) culture across functions to drive bottom-up business efficiencies by optimising processes. Business services colleagues need to act as a business partner with our group stakeholders to build a collaborative partnership driving continuous improvement across markets and functions to lead the best customer experience by serving our shoppers a little better every day.
At Tesco, inclusion means that Everyone?s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging.
Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.
Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues ? who in turn help to build the success of our business and reflect the diversity of the communities we serve.

1. Ensure new joiners have a learning account; are assigned and complete mandatory eLearning within Tesco timelines. 1a. I am responsible for following up non-completes with the individuals and their line managers. 1b. Review and action of daily rejection reports 2. Work with Sponge and Tesco Technology to maintain the compliance learning management system (LMS) and New Starter App. 2a. Maintain organisation structure 2b. Maintain auto-assignment of modules matrix and the rules in the New Starter App 2c. Maintain new joiner ingest rules in New Starter App 2d. Carry out regular clean up activities of our LMS accounts to ensure the data we have is accurate and complete; for example quarterly review of contractor data; August review of long term absence (archive those on LTA or reactivate those returning from LTA) 3. Manage learner queries sent to the learning leap zendesk; including development of template responses 4. Support the project management of the Learning Leap program. 4a. Build reporting framework and manage follow ups during the program to ensure learners complete the program. 5. Support the project management of the annual Code Declaration program. 5a. Build reporting framework and manage follow ups during the program to ensure learners complete their declarations. 6. Support other teams using our LMS to deliver their learning programs; including guidance on LMS team structure to identify learning population; program notifications using LMS and other communication channels; reporting. 7. Build and maintain set of process guidelines 8. Identify automation opportunities.
**Qualifications**

Critical to the role are:

- Program management
- Relationship building; proven ability to work with stakeholders across the business and our external learning partner
- Ability to explain concepts and solutions verbally and in writing; using appropriate language for our stakeholders and colleagues
- Comfortable working with ambiguity and limited information; able to root cause issues and identify solutions
- Detail oriented: maintain focus during content reviews & program set up to spot inconsistencies or errors
- Resilience and self-care: maintain focus and calm when handling colleague queries
- Data analysis & reporting: advanced Excel; strong Word & PowerPoint

**Additional Information**
Last Day of Application: 19-06-2024

Important Notice:
On behalf of Tesco Bengaluru, we must caution all job seekers and educational institutions that Tesco Bengaluru does not au