Front Office Associate

20 hours ago

Haridwar, India Arjun - A boutique hotel Full time

**What are we looking for ?** Young energetic people that have the drive to deliver outstanding customer experience. **Key responsibilities**: - Take ownership of the property with supervising housekeeping - quality check, administration, Staff and guest interaction. - Know your guests by name & Create a friendly and homely environment for them. - Know your city, its cafés, bars, and restaurants, its art, its music - Give personalized recommendations to each guest to ensure a unique experience. - OWN GUEST COMPLAINTS AND RESOLVE THEM YOURSELF- Handle escalated complaints - Strive to generate the perfect feedback score with a personalized approach to every guest needs & experiences. - Build custom itineraries for guests as well as help them with relevant tickets, transport & Tour reservations. - You will be responsible for everything amazing that we achieve and each negative review & guest feedback. Lead by example to make sure your subordinates join you in delivering an unforgettable guest experience. - Publish personalized responses to reviews and guest feedback, also take relevant actions with reporting on negative feedback. **Required Experience, Skills and Qualifications** *To be successful in the role, you need: - Passion for hospitality and guest satisfaction - Fluency in English writing & speaking - Organised with Documentation skills - Yearning to deliver outstanding customer experience. - Extrovert personality - Responsible & can take ownership **What we offer?** - Be a host to guests from around the globe - Freedom to learn & fail, while being mentored on amazing guest experience - Growth path to property manager - Entrepreneurial with opportunity to curate your own experiences for guests - Culture where GUEST EXPERIENCE > MONEY **Benefits** All Meals Provided **How you can stand out ?** **Job Types**: Full-time, Permanent Pay: ₹14,000.00 - ₹25,000.00 per month Schedule: - Day shift - Rotational shift Supplemental Pay: - Performance bonus Application Question(s): - What is your expected salary (Per month) ? - What was your last salary? (Per month) - Do you know how to use Property Management Software? - Have you worked in Hotel / hostel before? - Are you ready to relocate to our other properties if required? **Experience**: - total work: 2 years (required) **Language**: - English (required) Work Location: In person

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