
Aftermarket Service Advisor
2 weeks ago
To maintain quality and service standards of the Warranty Claims processing team in support of the contracted
Service Level Agreement
Main Accountabilities
Operational Responsibilities
- Investigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer
Assist & Standard labor time) & take appropriate decision
- Implement practices to improve operational efficiencies
- Coach and Train team members
People Management Responsibilities
- Good team player
- Coach rest of the team on quality aspects or new learning when required
Core Competencies
Required skills:
- BE Automobile Graduate/Diploma with or without Automotive experience
- BE Mechanical Graduate/Diploma with Automotive experience
- Experience in Warranty
- Experience with Auto components
- Interpersonal skills to deal with dealers, warranty engineers, etc
- Data processing accuracy, detail oriented, and ability to evaluate/research a warranty claim
- Expert level capability in use of desktop software (MS Office Suite, with focus on Excel)
- Organized, timely, pro-active and highly productive
- Strong written communication in English
- Attention to detail and ability to multi-task
Preferred:
- Experience in Warranty /Auto Dealership
- Mechanical knowledge of machinery/auto-component**Shift Timing** : 12.00 to 9.30 PM or 1 PM to 2 AM
**Location**: Bldg.No.2,10,12,Serene Properties Pvt Ltd. IT/ITES-SEZ(Mindspace Business Parks Pvt. Ltd.SEZ)Mindspace Kalwa TTC Indl Area, Airoli,Navi Mumbai)
**Salary**: ₹20,000.00 - ₹35,000.00 per month
Schedule:
- Rotational shift
**Experience**:
- total work (preferred)
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