Customer Support Executive: Night Shift

16 hours ago

Andheri Mumbai Maharashtra, India Elevate K-12 Full time

**The Company**:
Elevate K-12 is changing the way classrooms work through live, online, real-time instruction to K-12 schools. Our two main focuses are to give students the best quality instructors and get them ready for the world of the future and to give instructors, especially women, work opportunities, irrespective of zip codes. We are the new way to classroom

**The Person**:
In pursuit of this goal, we are looking for customer support executive to join our operations team as we move from being a tech-enabled service to a tech product company. We are looking for passionate and enthusiastic people who love solving complex business problems and providing excellent technical solutions. If you are passionate about joining a mission-driven, education technology company and creating the future of EdTech, then this role is for you

**The Job**:

- Collaborate with the team and external stakeholders in the US and India to understand and resolve issues
- Triage and direct issues to appropriate stakeholders when needed
- Tee up complex technical problems for the Developers to fix when needed
- Provide real time solutions related to software, networking, servers issues
- Create guides and tools based on issues solved that can be given to operations and or clients to triage future similar issues

**What you will need**:

- Between 2 years to 5 years professional experience from IT background
- Should have excellent communication skills who can understand and speak with US citizens from various regions
- Should have knowledge in troubleshooting problems like platform issues, delivery issues, manage multiple live calls from the clients
- Should have sound knowledge of hardware & software
- Should have basic excel skills
- Knowledge in SQL, IIS is a plus
- Qualification - MSC/BSCIT/BCA
- **Experience in night shift (7 pm - 4 am)**

**Be Part Of Our Story**:
Elevate K-12 is tasked with an important mission: change the way K-12 classrooms and teaching work. Our organization is a radically open-minded company that is scaling fast. We are a team focused on high performance, dynamism and embodying a collaborative culture at all levels. Our teammates are able to have open, honest discussions that drive us toward our mission. Elevate K-12 is in a stage of hyper growth that will continue to open up new challenges and opportunities for our team.

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