Telecaller

4 hours ago

Fraser Road Area Patna Bihar, India SKAS TECHNOLOGIES PVT. LTD. Full time

**AnimalsLover** is India’s first integrated **Pet & Animal Care Ecosystem**, connecting breeders, pet shops, animal food manufacturers, veterinary doctors, trainers, groomers, and hostels directly with customers.
We aim to **organize the unstructured pet industry** and support animal husbandry and pet welfare through technology, AI-driven care, and community-based services.

**Job Overview**:
We are seeking a **Telecaller** who can efficiently communicate with potential and existing customers, provide accurate information about our products and services, and ensure a smooth customer experience.
You will be the **voice of AnimalsLover**, responsible for building trust and long-term relationships with pet lovers across India.

**Key Responsibilities**:
**Customer Interaction & Sales**
- Make outbound calls to new leads, existing customers, and partner inquiries.
- Explain AnimalsLover’s services such as adoption support, pet hotel, grooming, training, and veterinary care.
- Convert inquiries into confirmed bookings or sales.

**Customer Relationship Management**
- Handle customer queries with professionalism and empathy.
- Follow up with potential leads regularly for closures.
- Maintain detailed call logs, feedback, and lead status reports.

**Coordination & Support**
- Coordinate with operations, marketing, and delivery teams to ensure smooth service fulfillment.
- Update data in CRM / Google Sheets for internal records.
- Report daily and weekly performance metrics to the supervisor.

**Brand Representation**
- Represent AnimalsLover positively and help customers understand the brand’s mission.
- Educate customers about responsible pet parenting and available support services.

**Skills & Qualifications**:

- Minimum qualification: 12th Pass (Graduates preferred).
- Excellent communication skills in **Hindi & English**.
- Basic computer knowledge (Excel, Google Sheets, CRM).
- Good listening ability and customer-centric mindset.
- Prior experience in **Telecalling / Customer Support / Sales** preferred.
- Passion for **animals or pet care** is a strong advantage.

Pay: ₹8,086.00 - ₹25,490.23 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Provident Fund

Work Location: In person

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