Automotive Service Advisor

2 weeks ago


Pimpri Pune Maharashtra, India Shiv Mahindra Full time

**DUTIES AND RESPONSIBILITIES**
- Greet and welcome customers.
- Open repair order, refer vehicle history.
- Provide cost and time estimate, verify for campaigns.
- Keep customer informed about progress of work or change in schedule if any
- Coordination with floor & quality controller.
- Invoice explanation, parts replaced explanation.
- Help customer to make payments for services.
- Clean car check verification.
- Help in vehicle pick up when customer comes to take delivery
- Ensure 100% Next Day Call (NDC) to customers.
- CCCF closure.
- Customer F2F.

**SKILLS REQUIREMENT**
- Automobile passionate
- Customer centric.
- Good listener, good in probing.
- Capture customer verbatim on job card.
- Good communication skill, read, write & speak English and local language.
- Knowledge of automobiles, computer literate and usage proficiency.
- Proactive, friendly with data, can drive 4 wheeler.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Performance bonus

Work Location: On the road

Application Deadline: 28/04/2025



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