Customer Service Representative

4 days ago

Manduadih Varanasi Uttar Pradesh, India Vinayak Motors Full time

As a Female Telecaller at our Detailing Store, you will play a crucial role in providing exceptional customer service and driving sales through effective communication over the phone. Your primary responsibility will be to engage with customers, answer inquiries, schedule appointments, and promote our detailing services and products. We are seeking a dynamic and enthusiastic individual who is passionate about delivering outstanding service and contributing to the success of our store.

**Responsibilities**:
1. Engage with customers over the phone in a friendly and professional manner.

2. Respond promptly to customer inquiries regarding detailing services, pricing, and appointment availability.

3. Provide accurate information about our detailing packages, products, and promotions.

4. Effectively communicate the benefits of our services to potential customers and encourage them to book appointments.

5. Assist customers in scheduling appointments that suit their needs and preferences.

6. Follow up with customers to confirm appointments and provide any necessary reminders.

7. Maintain a database of customer information and update records as needed.

8. Collaborate with other team members to ensure a seamless customer experience.

9. Meet or exceed sales targets and performance goals set by management.

10. Handle customer complaints or concerns with professionalism and empathy, escalating issues to management when necessary.

11. Keep abreast of industry trends and product knowledge to provide accurate and up-to-date information to customers.

12. Adhere to all company policies and procedures regarding customer service, sales, and confidentiality.

**Requirements**:
1. Proven experience in customer service or sales, preferably in a retail or automotive environment.

2. Excellent communication skills, both verbal and written.

3. Strong interpersonal skills and the ability to build rapport with customers over the phone.

4. Ability to multitask and prioritize tasks in a fast-paced environment.

5. Detail-oriented with a focus on accuracy and quality.

7. Flexibility to work evenings, weekends, and holidays as needed.

8. High school diploma or equivalent; additional education or training in customer service or sales is a plus.

This job description outlines the key responsibilities and requirements for the role of Female Telecaller at our Detailing Store. We are looking for a motivated individual who is passionate about delivering exceptional service and driving sales through effective communication. If you meet the qualifications and are excited about joining our team, we encourage you to apply.

**Job Type**: फ़ुल-टाइम

**Salary**: ₹7,500.00 - ₹8,000.00 per month

Ability to Commute:

- Manduadih, Varanasi, Uttar Pradesh (required)

Ability to Relocate:

- Manduadih, Varanasi, Uttar Pradesh: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 8114008282

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