Product Ops Associate

**Description**:
**About this role**

Gartner’s digital products team (CX Platforms) is a fast-growing product organization. Our mission is to ‘Create innovative products that leverage technology to address the needs of specific roles and/or market segments.’ We are looking for an impact-driven, self-motivated problem solver who can be part of the Product Operations function.

If you like to collaborate with others, are interested in working in a cross-functional team, and enjoy learning something new every day, join our team. As a Product Ops Associate, you will gain exposure to work with Product managers to solve some of their most pressing strategic, business, and operational challenges.

**What you'll do**:

- Be flawless in process management that supports the growing user base, to effectively deliver multiple requests and demonstrate measurable business impact thereof
- Identify process improvement opportunities and work with your manager to structure problem statement using analytic approaches
- Provide inputs for streamlining processes around reducing turnaround time and enhancing process quality to the team
- Get involved in problem solving sessions and root cause identification
- Learn about Gartner, Lean Product Principles and other product frameworks/methodologies and actively participate in other knowledge sharing sessions
- Engage with stakeholders through targeted, crisp, and timely communication
- Uncover areas of opportunity to move operations and workflows to centralized processes
- Be a process champion by owning 1-2 key processes; maintain/ update process maps for all the team’s activities.
- Support document tagging and tagging automation initiatives.
- Participate in the problem-solving sessions to perform gap analyses of the existing processes and recommend action plans.
- Support ongoing enhancements to include automated metadata feed rules, data transformation and normalization, classification and enrichment, and search and discovery.
- Metadata analysis and classification; search engine optimization.

**What you’ll need**:

- Bachelor’s degree from a reputable institute in any discipline
- 1-2 years of experience working on process management, workflow management & multi-team coordination management
- Excellent stakeholder presence and ability to convey insights in a group meeting
- Exposure to Microsoft Suite - Excel, PowerPoint, Word
- Strong interpersonal and communication skills (verbal, written, and presentations).
- Extremely detail-oriented and organized.
- Curious and creative thinker with a deep hunger to learn and willingness to ask questions and develop individually and as a team.
- A good communicator - whether you’re providing suggestions/ideas within the group.
- Have strong work ethics, hardworking, set high goals for oneself, respond well to stretch roles, and do not shy away from taking extra responsibilities.

**What you'll get**:

- Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more
- Collaborative, team-oriented culture that embraces diversity
- Professional development and unlimited growth opportunities

**Who are we?**

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

**What makes Gartner a great place to work?**

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

**What we offer**:
Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment oppor