Manager, Product Ops

About this role This is a unique opportunity for a creative and charismatic individual to be part of the product operations team for Gartner Peer Insights (GPI). GPI's mission is to transform the way enterprise software & services are bought and sold by creating the industry standard for reviews and ratings. We are looking for a Manager, Product operations, to scale our vendor onboarding and content creation operations. You will work directly with senior stakeholders and be the natural extension of operations horsepower. You will also have the opportunity to work on several business initiatives and be empowered to lead problem solving leading to continuous improvement. If you have strong business acumen, ability to work with cross-functional teams and enjoy working in a fast-paced lean startup team at an established brand, this is the role for you. What you will do As a Manager, you own end-to-end delivery of multiple business process related work streamsDrive business initiatives and work with cross-functional teams in a dynamic environmentAble to effectively and efficiently translate operational and "big picture" understanding into metrics-driven thinking.Thoughtful communication skills to tailor messaging to all levels of the organizationLead problem solving meetings within the team to improve processes through analytic approaches, see "so what" and, develop thorough, straightforward recommendations Own projects, understand & scope project requirements and map out delivery planDevelop processes to support the growing vendor base, to effectively deliver multiple requests and demonstrate measurable business impact thereofApply lean product principles in your day-to-day problem solving and lead knowledge sharing sessions Assess workload across the team and help the team members to manage, prioritize, and optimize workloadManage operational issues/escalations in a timely and efficient mannerManage team members and help them on a day-to day basis to deliver high quality deliverablesWhat you'll work on: Drive and lead development of dashboard for uncovering trends/patterns in vendors request activity and enable monthly ops reviewIdentify and innovate improvements in vendor request processes (i.e. data sources, technology, processes) to increase productivity per associateGuide team members on complex vendor requests (product consolidation, mergers & acquisitions, etc.) and enable timely resolution for a superior vendor experience Partner with other business units (e.g. Research & Advisory, Legal, etc.)  to handle vendor escalations and support content creation processWhat you'll need: Master's/MBA degree and graduation in engineering and exposure in Digital Products space Overall, 6-8 years of relevant industry experience in Tech/IT industry, Research or Consulting Passion for continuous, metrics-based process and operational improvementProven experience of handling teams (3-5 team members) and ability to identify gaps/provide relevant training to team membersSound understanding of complex technology products & able to comfortably learn about new onesStrong interpersonal skills with the ability to work effectively in a matrixed organizationProject management experience & capability to give independent opinions based on factsStrong Microsoft Office expertise – Advanced Excel, PowerPoint Experience, maturity and ability to prioritize and manage workload in order to meet deadlines; proficient in multitasking; Experience working in an international environment calendaring amongst different WW time zonesWho are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.Since our founding in 1979, we've grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.Ready to grow your career with Gartner? Join us.The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. 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