HRo(Ta&wa) - Sm

Ready to shape the future of work?_
- At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges._
- If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment._
- This role requires overseeing high-volume, time-zone-sensitive hiring operations with special focus on sourcing and screening across regions. The Senior Manager will be responsible for client governance, delivery excellence, process innovation, and driving business impact through a skilled and scalable workforce. Additionally, this role is pivotal in driving strategy, governance, and operational excellence for a multi-country HR data function supporting our global client. This is a highly visible leadership role requiring strong stakeholder engagement, transformation focus, and experience in scaling workforce data operations._
- Responsibilities_
- 1. Strategic Talent Acquisition Leadership:_
- o Develop and execute effective recruitment strategies with special focus on sourcing and screening to meet hiring goals across multiple departments and geographies._
- o Lead large-scale, complex hiring initiatives including senior leadership and niche skill roles._
- o Drive employer branding initiatives by tracking the success to attract top talent in the competitive market._
- o Supervise pre-joining activities including documentation, compliance validation, third-party background checks, and onboarding portal readiness._
- o Demonstrate hands-on proficiency in Oracle Taleo._
- o Ensure adherence to defined service level agreements (SLAs), turn-around-times (TATs), and internal quality metrics._
- o Handle exceptions and escalations_
- 2. Strategic Data Governance:_
- o Define and enforce global data policies, process standards, and compliance protocols across all employee lifecycle processes._
- o Partner with the client to build a sustainable, audit-ready, and scalable HR data governance framework._
- o Act as an SME for HRIS configurations, reporting, and analytics._
- 3. Team Management_
- o Lead a cross-functional delivery team, including recruitment coordinators, sourcing analysts, and reporting specialists._
- o Manage, coach, and develop a team of analysts and team leads responsible for HR data transactions and administration._
- o Provide structured coaching, mentoring, and performance feedback through regular 1:1s, team huddles, and development plans._
- o Manage staffing plans, shift rosters, and training needs to ensure full coverage across multiple time zones._
- o Own the onboarding and integration of new team members, ensuring readiness to meet client-specific standards._
- o Drive employee engagement by fostering a high-trust, inclusive, and performance-oriented work environment._
- o Lead business continuity planning for seasonal volume spikes and expansion into new hiring geographies or functions_
- 4. Stakeholder Management:_
- o Act as the escalation point of contact between the Genpact support team and recruitment leads, hiring managers, HRBPs and other teams within HR in client retained org._
- o Conduct strategic review sessions, governance calls, and quarterly business reviews (QBRs) to drive alignment and performance._
- o Partner with client-side process owners to co-create strategy for continuous process improvement and employee experience design._
- o Anticipate client needs during volume surges, org changes, or calendar-based recruitment cycles and proactively adjust operating plans._
- o Define and enforce global data policies, process standards, and compliance protocols across all employee lifecycle processes._
- o Partner with the client to build a sustainable, audit-ready, and scalable HR data governance framework._
- o Act as an SME for HRIS configurations, reporting, and analytics._
- 5. Reporting & Process Excellence_
- o Oversee process frameworks ensuring efficiency, compliance, and scalability._
- o Champion continuous improvement initiatives leveraging data analytics, automation, AI & Agentic AI and best practices._
- o Monitor and analyse key metrics to identify trends and drive actionable improvements._
- o Act as an SME for HRIS configurations, reporting, and analytics._
- 6. Risk, Compliance & Audit Readiness_
- o Ensure strict adherence to all relevant labour laws, corporate policies, and audit requirements across processes in scope._
- o Lead periodic internal reviews, documentation audits, and risk assessments for in scope processes._
- o Address audit gaps and implement preventive controls across high-risk areas (e.g.