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Amazon Voice Process

2 weeks ago

Noida Uttar Pradesh, India Career Crox Full time

**Amazon - Voice Process (USA & Domestic Clients)**

**Position: Query Management Executive**
**Location: Sector 18, Gurgaon**
**Work Mode: Onsite**
**Working Days: 5 Days a Week**
**Process: 100% Voice Support**
**Client Base: USA and Domestic (India)**

**Salary Package**
- **Fixed CTC: ₹32,000**:

- **In-Hand: ₹28,000**:

- **Performance-based incentives applicable**

**Role Overview**

The Query Management Executive will be responsible for handling customer queries over voice support. The role requires prior experience in customer service, excellent communication skills, and the ability to manage both domestic and international clients effectively.

**Key Responsibilities**
- Handle inbound and outbound voice calls for USA and domestic customers
- Resolve customer issues, queries, and complaints with professionalism
- Deliver accurate and timely solutions while adhering to quality standards
- Maintain proper documentation of all interactions
- Manage escalations efficiently to ensure customer satisfaction

**Required Skills**:

- Excellent command over English and Hindi (spoken and written)
- Strong communication, listening, and problem-solving skills
- Ability to handle international customers with confidence
- Basic computer/system navigation knowledge

**Eligibility**
- Minimum 1 year of experience in customer support (mandatory)
- Education: Undergraduate/Graduate and above

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹32,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Application Question(s):

- How much do you rate your English communication skill out of 10?
- Whats your current in hand salary ?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)

License/Certification:

- 1 year experience in customer support or sales ? (preferred)

**Location**:

- Noida, Uttar Pradesh (preferred)

Work Location: In person