Customer Care Executive

1 day ago

Bhopal, India VRD NETWORK and Communication Full time

**Skills Required**:

- A deep knowledge of the operations of a customer care department in an organization
- Outstanding communication (written and oral) and interpersonal skills enabling one to deal with internal and external customer support professionally
- Creative problem solving skills
- Capacity to work both as an individual and as a team
- Excellent organizational and time management ability
- Highly self-motivated, willing to learn and quick adaptation to new processes within less time frame
- Basic computer knowledge with MS-Office, and effective browsing skills

**Responsibilities**
- To remain as basic point of contact for customers with queries, complaints, feedbacks, requests etc
- Ensuring timely and professional responses to all complaints, requests and queries received
- Research and compilation of answers for informational requests from customers
- Proper recording and scrutiny of the complaints received
- Efficient dealing of complaints to completion and enabling satisfaction of customer
- Rendering useful administrative support to other members of the customer care team

**Qualification**
- Graduate or Post Graduate in any Discipline (Non-Technical)

**Experience**
- Minimum 0-1 years

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