Building Operations, Facilities Services

JLL supports the Whole You, personally and professionally.

Work Dynamics (Integrated Facilities Management)

ROLE AND RESPONSIBILITIES

OVERALL ROLE
This position is responsible for technical and contractual quality assurance on behalf of an investment banking client to ensure a number of corporate real estate buildings are compliant to country, regional, global compliance and technical standards.

MAJOR RESPONSIBILITIES
Transforming to the Workspace Team of the future
Planned, predictive and corrective works of building systems
Power down planning, execution
Quality assurance and monitor outsourced critical works vendors to ensure equipment is maintained at a high standard
Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation.
Engineering regulatory compliance management for the portfolio of buildings, along with compliance to client-stipulated Engineering Playbooks
Incident management support including 24/7 on call for incident management in corporate real estate buildings
Support and assist any installation, commissioning and programming of new office space to ensure plans, designs, scopes and goals are accurate
Technical reporting submissions for portfolio objectives, regular meetings and portfolio performance
Governance of as built drawings and OEM information
Production and management of MOPS/SOPS/EOPS
Management of lifecycle asset management and UPS component replacement
Support for engineering standardization tasks across Asia Pacific
Lead in-city technical training delivery
Develop and implement innovation programs and processes that reduce utility costs, increase productivity, produce cost savings and share learnings with the wider team.
Identify energy saving initiatives and work through to implementation and validation.
Review of all maintenance reports to ensure maintenance is conducted appropriately and performance issues are actioned

Client/Stakeholder Management (in support of the Workspace Technical Lead)
Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Actively recover feedback from the end user

Leadership / Staff Management
Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
Proactively manage the team to deliver Delight
Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors

Operations Management
Participate in ad-hoc projects when required
Must be customer focused and be proactive in establishing customer relationships
Responsible and accountable for all service request
Ensure service deliverables are met with SLA and KPI
Work with all related parties on timely delivery of all services
Be responsible for all clients within designated area
Problem solves & Resets space on the fly
Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
Continuous Improvement implementation
Conduct data analysis report when necessary
Ensure meeting or exceeding SLA/KPI scores
Generate reports and conduct presentations as per the service delivery requirements and overall account management
Coordinate with Workspace delivery team to ensure Repair & Maintenance services, materials, equipment’s and fixtures is attended and completed
Oversee office premises and delivery of hospitality services for users
Provide administrative support of issuing work order to vendors as and when required
Escalate facilities issues to management team when necessary
Participate in ad-hoc projects when required

**CANDIDATE SPECIFICATION**: KEY SELECTION CRITERIA

Ideal Experience
Diploma in an Engineering discipline
Minimum of 5 years of relevant engineering management experience
Thorough understanding of building services design and engineering management
Ability to identify and implement opportunities for operational efficiency/improvements and implement agreed solutions
High energy, flourishes in fast pace, dynamic environments
Customer centricity
Comfortable working in a challenging environment as part of a team and is comfortable managing incidents and service failures
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)
Client Focus & Relationship Management - ‘I Value my Customers’
Demonstrates proactive & professional approach to customer service and stakeholder engagement
Has a