Trainer

6 days ago

Mysore, India ICCS LTD Full time

**Responsibilities**:
I. Responsible for conducting end to end training programs

II. Excellent written, oral and presentation skills, as well as be proficient in MS Office products (Word, Excel, Visio, PowerPoint)

III. Deliver classroom and blended programs that add value to the learner and their business area

IV. Conduct refresher sessions to improve/maintain the CORE skills of the Customer Service CSRs on the operations floor

V. Preparing and designing Training Materials

VI. Generates training reports

VII. Train new Customer Service CSRs in the area of Customer Service Skills/ Process Knowledge/Product Knowledge etc. (CORE Training)

VIII. Respond and resolve issues arising out of interactions with Operations

IX. Conduct timely meetings with different LOBs to ensure open communication and devise an action plan to address issues/ concerns raised.

X. Floor support as per the process requirements

XI. Coordination with different LOBs in preparation for TNA

XII. Feedback and session to conduct as per the requirement

**Skills & Qualification**:
XIII. Graduate In Any Discipline

XIV. Minimum 2 Years Of Work Experience in Training

XV. Ability To Work Flexible Schedules And Shifts

XVI. Excellent Communication And Presentation Skills

XVII. Customer centric experience

XVIII. Demonstrated Mentoring And Coaching Skills

**Personal Characteristics & Behaviour**:
XIX. Flexible to work in challenging working environment and extra working hours

XX. Self-Motivated

XXI. Open to learning

XXII. Result Oriented

XXIII. Strong supervisory skills with an eye for detail

XXIV. Excellent written and verbal communication skills in English

XXV. Organized and Methodical

XXVI. Target and deadline driven

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Flexible shift
- Morning shift
- Rotational shift

Ability to commute/relocate:

- Mysore - 570001, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Speak with the employer**
+91 6363619543

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