Client Relationship Executive

10 hours ago


Chennai Tamil Nadu, India Desirous Global Consulting Full time

Recruitment / Staffing Freelancing Job ID: DGC01101
Chennai, Tamil Nadu 0-2 Yrs ₹200000 - ₹30000 Yearly

**Job Summary**:
The Client Relationship Executive is responsible for building and maintaining strong relationships with clients to ensure long-term satisfaction, retention, and business growth. This role involves understanding client needs, addressing concerns, coordinating with internal teams, and identifying opportunities for upselling or cross-selling company products or services.

** Key Responsibilities**:

- Serve as the primary point of contact for assigned clients, managing day-to-day communication and support.
- Develop a deep understanding of client business goals, challenges, and expectations.
- Ensure timely delivery of products/services according to client requirements.
- Coordinate with internal teams (sales, operations, finance, etc.) to resolve client issues and ensure smooth service delivery.
- Prepare and present performance reports, proposals, and account reviews.
- Identify opportunities to upsell or cross-sell additional services or solutions.
- Maintain accurate client records in CRM systems and track engagement metrics.
- Support client onboarding, training, and renewal processes.
- Gather feedback from clients to drive product/service improvements.
- Assist in resolving escalated issues promptly to ensure client satisfaction and retention.

**Qualifications & Skills**:

- **Education**: Bachelor’s degree in business administration, Marketing, Communications, or a related field.
- **Experience**: 0-2 years in client servicing, account management, or customer relationship roles in any industry is preferred
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Good organizational and multitasking skills.
- Proficiency with CRM tools (e.g., Salesforce, HubSpot, Zoho).
- Ability to work independently and in a team environment.
- A proactive, customer-first attitude.

**Key Performance Indicators (KPIs)**:

- Client satisfaction and retention rate
- Response and resolution time for client issues
- Revenue growth from existing accounts
- Cross-sell/upsell success rate
- Client engagement scores



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