Customer Service Executive

4 days ago


Pune, India XcelServ Solutions Full time

From 1 to 6 year(s) of experience

₹ 2,00,000 - 4,50,000 P.A.
- Pune, Gurgaon/Gurugram, Delhi / NCR
- **(WFH during Covid)**

**Roles and Responsibilities**
Handling Customer Queries from US Customers related to new reservations, cancellations, exchanges etc.
- Follow ups with customers and clients for existing reservations.
- Meeting monthly performance metrics.
- Up selling - seats/ extra baggage space, hotel/ car services/ travel insurance etc.
- 1 year + experience in international Travel Process.
- Excellent communication skills
- Experience of handling customer queries.
- Sabre GDS experience is must.

**ANY TRAVEL EXPERIENCED CANDIDATE CAN APPLY - VOICE / CHAT / EMAIL PROCESS**

**Regard,**

**Team - HR**
- Role:
Customer Retention - Voice / Blended
- Salary:
2,00,000 - 4,50,000 P.A.
- Industry:
BPO / Call Centre
- Functional Area:
Customer Success, Service & Operations
- Role Category:
Voice / Blended
- Employment Type:
Full Time, Permanent
- Key Skills

GDS

Blended Process

travel insurance

international travel

US Shift

customer service

Voice Process

Chat Process

Customer Support

handling customer queries

Travel Process

Travel Sales

Customer Care

hotel

follow ups

International Voice Process

Skills highlighted with ‘‘ are preferred keyskills
- Education
- UG:
Graduation Not Required

Company Profile
- Xcel Serv Solutions Private Limited
- Company Info



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