Customer Service Executive

3 weeks ago

Pune, India Fibe Full time

Job Description | Customer Service Executive

As a Customer Service Executive at Fibe, you will be the first point of contact for our customers. Your role will involve handling queries, resolving issues, and providing a seamless customer experience across calls, emails, and chats.

Responsibilities:

  • • Respond to customer queries in a professional and timely manner
  • • Provide accurate information about products and services
  • • Resolve customer issues with empathy and efficiency
  • • Maintain records of customer interactions and feedback
  • • Collaborate with the team to improve customer satisfaction

Requirements:

  • • Graduate (any stream)
  • • Freshers are welcome; prior customer service experience is an advantage
  • • Excellent communication and interpersonal skills
  • • Problem-solving attitude and customer-first approach

About Fibe (Previously EarlySalary)

Fibe is one of Indias leading consumer lending platforms, enabling young professionals to access quick and affordable credit. With products ranging from instant personal loans, salary advances, to long-term financial solutions, Fibe is transforming digital lending for millions of customers.

  • • Industry: Fintech (Financial Services)
  • • Headquarters: Pune, India
  • • Vision: To empower young India with easy, transparent, and accessible financial solutions

Interested candidates can share their CVs on WhatsApp as well

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