Client Success Representative

3 days ago

Bengaluru Karnataka, India Voyager Health (P) Ltd. Full time

**Position**: Client Success Representative

**Key Responsibilities**:
**1. Customer Interactions**:

- Provide accurate and detailed information about our products and services to

customers, assisting them in making informed decisions.

**2. Product Demos and Troubleshooting**:

- Conduct product demos to showcase the features and benefits of our offerings to potential and existing customers.
- Assist customers in troubleshooting product-related issues, offering step-by-step guidance and escalating complex problems to the appropriate teams when necessary.

**3. Cold Calling and Lead Generation**:

- Engage in cold calling campaigns to reach out to potential clients, introduce our products and services, and identify sales & and partnership opportunities.
- Maintain a courteous and persuasive approach to capture the interest of

potential customers and schedule appointments for the sales team.

**4. Social Media Engagement**:

- Monitor and respond to customer queries and feedback on social media platforms in a timely and professional manner.
- Engage with customers on social media to build rapport and foster positive

relationships.

**5. Customer Satisfaction**:

- Ensure high levels of customer satisfaction by actively listening to their concerns and taking appropriate actions to resolve issues promptly.
- Strive to exceed customer expectations, going the extra mile to leave a positive impression.

**6. Collaboration Support**:

- Assist in identifying influencers, handling collaborations with content creators, influencers, and brand ambassadors, and ensuring smooth coordination, communication & and content creation.

**7. Fairs & Exhibitions**:

- Coordinate with team to flawlessly execute demos & participation in events.
- Collect & compile visitor information & follow up for lead generation.

**8. Record Keeping and Reporting**:

- Maintain detailed and accurate records of customer interactions and inquiries using customer service software.
- Prepare regular reports on customer feedback, frequently asked questions, and trends to help improve overall service quality.

**9. Order Fulfilment**:

- Track shipping orders to ensure it reaches the customer on time. If there is a delay, coordinate with shipping to resolve the issue and communicate the same with the customers.

**10. Ad-hoc tasks**:

- Execute all ad-hoc tasks assigned to you with regard to the brand.

**11. Sales Closing**:

- Close sales deals by effectively addressing customer needs, objections, and concerns.
- Negotiate terms and contracts to secure new business.

**Requirements**:

- High school diploma or equivalent; additional education or relevant certifications are a plus.
- Proven experience in customer service, sales, or a related field is advantageous.
- Demonstrate exceptional written and verbal communication abilities, including a strong command of the English language, while maintaining a friendly and professional demeanor.
- Strong problem-solving abilities and a customer-focused mindset.
- Familiarity with customer service software and social media platforms.
- Ability to multitask, prioritize, and manage time effectively.
- Willingness to learn and adapt to changing customer needs and company processes.

**Job Types**: Full-time, Permanent

Pay: From ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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