Customer Care Executive

4 days ago

Mumbai Maharashtra, India Employee Hub Full time

**Job Overview**

The Customer Care Executive (CCE) is responsible for managing daily operational activities at the mall, ensuring timely resolution of retailer and customer issues, maintaining compliance, coordinating events, and supporting various departments to enhance customer experience and smooth mall operations.

**Job Specifications Education & Qualifications**
- Graduate in any stream
- MBA preferred

**Skills**
- Strong communication and interpersonal skills
- Proficient in Microsoft Office tools (Excel, Word, etc.)
- Strong coordination and problem-solving abilities
- Ability to multitask and manage various stakeholders

**Experience**
- 3-6 years of relevant experience, preferably in the **Real Estate** or **Retail** industry
- Prior experience in mall operations or facility management is advantageous

**Age Criteria**
- Minimum 30 years

**Key Responsibilities Retail & Customer Relations**
- Handle in-house retailer complaints and coordinate with relevant departments for quick resolution
- Act as the point of contact between mall management and retail partners
- Coordinate with security, MEP, housekeeping, and parking departments for seamless operations
- Maintain effective communication with service providers, vendors, and tenants
- Interact with mall patrons professionally and resolve issues efficiently

**Operations Management**
- Assist in mall renovation coordination with the projects team
- Oversee fit-out works for new brand setups
- Conduct regular snag reports and follow-up
- Monitor daily operational activities and report to Sr. Operations Executive
- Coordinate weekly meetings with outsourced team members
- Ensure compliance with government regulations, contracts, and zoning ordinances

**Marketing & Events**
- Organize events in coordination with the marketing team
- Support event execution for retail partners and festive occasions

**Financial Support & Credit Control**
- Assist in tracking and collecting rent, CAM (Common Area Maintenance), utilities, and parking collections
- Support credit control functions by liaising with retailers for timely payments

**Reporting & Documentation**
- Maintain records, daily reports, SOPs, inventories, and attendance registers
- Generate and analyze operational reports for review

**Parking Management**
- Oversee parking operations including stilt, LG parking, and periphery area
- Ensure proper attendance, grooming, and conduct of parking staff
- Maintain parking checklists and coordinate with vendors

**Working Conditions**
- On-site role at Kalyan location
- 6-day work week (as per company policy)
- Must be available for daily reporting and coordination with senior management

Pay: Up to ₹200,000.00 per year

Work Location: In person

**Speak with the employer**
+91 8299514798

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