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Process Trainer

2 weeks ago

Vashi Navi Mumbai Maharashtra, India UNIVMARSOL OPC PVT LTD Full time

**Position: Process Trainer**

**Vacancy**:01

**Salary**:05LPA to 07LPA plus PF

**Experiences**:Minimum 4 years BPO

**Qualification**: Any Graduate

**Job Location**:Vashi, Navi Mumbai _(office near by walk-in station)_

**JOB DESCRIPTION**:

- Handling End to End Process Training for New Hire Team as per the client need and requirement.
- Well versed in training the objection handling calls.
- Handling the refresher training for existing team players.
- Ensuring process training with the Modules & PPT(s) prepared before the training starts.
- Handling the mock calls & barging live calls before/ post-handover is done to the process Head.
- Mock calls and feedback sessions.
- Prepare training materials such as outlines, text, and ppts. and present information, using a variety of instructional techniques and formats also develop alternative training methods if expected improvements are not seen.
- Training on rebuttal(S)/strategies.
- Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes.
- Develop, Tweak (pull) and Maintain training procedure manuals, training content and guides, and course materials.
- Collate the training results and documentation of the same to present the particular agent’s performance to the HOD & Senior Management weekly/ monthly.
- Ensuring result oriented & improvement programs for existing team players.

**REQUIRED PROFILE**:

- Trainer should have handled & trained the teams (Domestic BPO).
- Need to have excellent communication & presentation skills.
- A minimum of 4 years' experience as a process/sales trainer.
- Ability to meet or exceed Performance Competencies.

**THANK YOU**

**Job Types**: Full-time, Permanent

Pay: From ₹500,000.00 per year

**Benefits**:

- Provident Fund

**Education**:

- Bachelor's (preferred)

**Experience**:

- Process trainer: 2 years (required)
- total work: 1 year (preferred)

**Language**:

- English, Hindi and Marathi (required)

**Location**:

- Vashi, Navi Mumbai, Maharashtra (required)

Work Location: In person

Application Deadline: 28/02/2025
Expected Start Date: 18/02/2025