Process Trainer

2 weeks ago

Mumbai Maharashtra, India Webhelp Full time

**Training & Quality**

**Location**
- Mumbai, India***

Job Title:
Process Trainer

**Job Description**:
The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.
** Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.**:
**Role and Key Responsibilities**:

- ** Deliver product training for a Travel customer service.**:

- ** 1+ Year GDS expertise**:

- ** Design training curriculum using inputs from Operations, Quality & Clients.**:

- ** Knowledge management for the process.**:

- ** Keep up to date with product / process knowledge.**:

- ** Accountability for 0 - 90 days batch performance.**:

- ** Attend TTT conducted by clients.**:

- ** Conduct PKT and process refreshers on the floor.**:

- ** Bridge gaps in product, process, language, comprehension, and cultural aspects of the LOB**:

- ** Represent Concentrix on client calls and internal/external calibrations**:

- ** Work closely with OPS and Quality teams to design and execute action plans**:

- ** Responsible as per defined monthly/quarterly/yearly training scorecards and PLA**:

- ** Responsible to manage the training throughput and performance**:

- ** Create, manage and update the training content for respective LOB’s on different tools**:

- ** Manage/create process SOP’s and training refreshers**:

- ** Manage training MIS for new hire batches and other training related work**:

- ** Contribute to process improvement ideation and initiatives**:

- ** Responsible for all risk management and compliance activities as applicable to thisrole**:
**Key skills & knowledge**:

- ** Good facilitation skills**:

- ** experience in customer care(voice) for an Airline / Travel related business.**:

- ** Should be a Team player.**:

- ** Languages - English and Hindi (preferred).**:

- ** 5 days working and should be open for rotational offs.**:

- ** Good with MS Office.**:

- ** Experience in preparing TNI & TNA**:
**Educational Qualification**: Graduation**:
**Disclaimer:

-**:
**Location**:
IND Mumbai - Malad West Paradigm Towers Mindspace

Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

  • Process Trainer

    5 days ago

    Mumbai, Maharashtra, India Illusion Dental Laboratory Pvt. Ltd. Full time

    Process Trainer background: Banking financial services and insurance experience: minimum 1 year of experience in tele sales bpo, also experience as process trainer. Pay: ₹21,000.00 - ₹26,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Weekend availability Supplemental Pay: - Performance bonus Work Location: In person

  • Process Trainer

    3 days ago

    Vikhroli, Mumbai, Maharashtra, India Melda HR Services Full time

    1) Require process trainer from Sales Process, highly preferred from Banking/ BPO background 3) 1+ years of Experience required as a trainer. 4) Age 25 to 35 can apply 5) Immediate Joiners preferred or Notice period of 15 days can also apply 6) Location - Vikhroli 7) 2nd Sat off 8 ) shift timing 9 to 6 **Salary**: ₹25,000.00 - ₹30,000.00 per...

  • Process Trainer

    1 week ago

    Mumbai, Maharashtra, India Career Choice Solution Full time

    Process Trainer... - Developing training modules and materials tailored to specific processes - Conducting interactive training sessions and workshops - Assessing employee performance and providing feedback - Updating training materials based on process changes or improvements - Maintaining records of training activities and employee progress Requirements...

  • Process Trainer

    2 weeks ago

    Mumbai, Maharashtra, India Web Stars Full time

    Process Trainer **Experience**: 1year in process training **Location**: Airoli, Navi Mumbai **Salary**: 17k - 25k per month **Role Overview**: We are looking for an experienced Process Trainer to design and deliver effective training programs, ensuring our team meets performance standards and business goals. **Key Responsibilities**: - Develop and...

  • Process Trainer

    1 day ago

    Mumbai, Maharashtra, India Happy Staffers Full time

    Job Title: Process Trainer Location: Mumbai Malad Shifts: Rotational (24/7 support environment) Immediate Joiners Preferred **Roles & Responsibilities**: - Deliver **refresher and upskilling sessions** for existing employees. - Maintain and update **training materials, SOPs, and knowledge base**. - Conduct **assessments, calibrations, and certification**...

  • Process Trainer

    2 weeks ago

    Mumbai, Maharashtra, India Health Meter services Full time

    Job Title Trainer Department HR Reporting to HR Manager **Responsibilities** - Liaise with managers to determine training needs and schedule training sessions - Design effective training programs - Prepare educational material such as module summaries, videos etc. - Support and mentor new employees - Keep attendance and other records - Manage training...

  • Process Trainer

    1 week ago

    Bhayandar, Mumbai, Maharashtra, India Humaniquee Full time

    **JOB DESCRIPTION** **Department**: Collections **Role**: Process Training **Designation**: Trainer **Experience Required**: 1+ years of relevant experience **Job Duties**: - A Trainer is responsible for developing and delivering educational programs to enhance the skills and knowledge of individuals or teams. - Which include designing training...

  • Process Trainer

    2 weeks ago

    Mumbai, Maharashtra, India Happy Staffers Full time

    **Job Title**: Process Trainer (International/Voice) - BFSI/BPO **Location**: Malad, Mumbai **Job Type**: Full-Time **Industry**: BFSI/BPO **Job Summary**: **Key Responsibilities**: - Develop and deliver training programs for new hires and existing employees in the BFSI voice process. - Design training modules focusing on process knowledge, soft skills,...

  • Process Trainer

    2 weeks ago

    Malad, Mumbai, Maharashtra, India Atreus consultant Full time

    Looking for Process Trainer For BPO Required : 1 to 2 years of experience from BPO as a Process Trainer Location : Malad / Ghansoli Salary : Upto 5 LPA **Salary**: Up to ₹46,851.58 per month **Benefits**: - Health insurance - Life insurance Schedule: - Day shift - Fixed shift - Monday to Friday - Morning shift Supplemental pay types: -...

  • Process Trainer

    1 week ago

    Goregaon, Mumbai, Maharashtra, India Teleperformance Full time

    Designation - Process Trainer Min Exp - 2+ proven experience Location - Malad Should know about TNA & TNI **Job Types**: Full-time, Regular / Permanent **Salary**: ₹257,029.00 - ₹520,630.00 per year **Benefits**: - Leave encashment - Paid sick time - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus - Yearly...