Process Trainer
3 days ago
Job Title: Process Trainer
Location: Mumbai Malad
Shifts: Rotational (24/7 support environment)
Immediate Joiners Preferred
**Roles & Responsibilities**:
- Deliver **refresher and upskilling sessions** for existing employees.
- Maintain and update **training materials, SOPs, and knowledge base**.
- Conduct **assessments, calibrations, and certification** of agents.
- Monitor **post-training performance** and provide coaching where required.
- Work closely with **operations & quality teams** to identify training needs.
- Ensure training effectiveness through **feedback and performance analysis**.
**Requirements**:
- Minimum **2-3 years of experience** as a Process Trainer in an international BPO.
- Excellent **communication and presentation skills**.
- Strong knowledge of **customer support processes, metrics, and KPIs**.
- Ability to manage **batch training, floor support, and performance audits**.
- Flexible to work in **rotational shifts**.
- Immediate joiners will be given preference.
**Perks & Benefits**:
- Competitive salary & incentives.
- Opportunity to work on **global processes**.
- Career growth in **Training & Development / L&D**.
**Job Types**: Full-time, Permanent
Pay: ₹400,000.00 - ₹650,000.00 per year
**Benefits**:
- Provident Fund
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