Process Trainer

2 days ago


Mumbai Maharashtra, India Shiksit Full time

**Job Title/Role**: Process Trainer (Domestic) **Department**: Training Shift Timings: Flexible **Total Experience**: >2 years **Type of position**: Full time **Management Skills**: - Good team handle skills - People management - Good communication skills. **Qualification**:Graduate - any stream Preferably knowledgeable in Real Estate field **Role and Responsibilities**: - Must have exposure on conducting soft skills, process/product and system training in a BPO as a trainer. - Must ensure successful clearance of agents from the training phase during certification. - Must have handled more than 10 batches (end-to-end process training). - Must have managed operations and client interactions during the training phase. - Coordinate with various departments for support for successful completion of the batch. - Must conduct various refresher on floor basis audit output on monthly basis. - Must conduct quality checks for 0 - 30 day agents on a regular basis. - Must conduct all the cyclic activities on the floor such as PKT, TNI, BQ training. **Technical Skills**: - Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook) - Should have excellent communication skills (written and spoken) - Preferred from process specific industry e.g. consumer durables, healthcare, etc. **Job Types**: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus - Yearly bonus **Education**: - Bachelor's (required) **Experience**: - Telecommunication: 2 years (required) **Language**: - English (required) Work Location: In person


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