IT Desktop Support

3 days ago

Gandhinagar, India RISING CAPITAL GROUP Full time

**About the Company**

Rising Capital Group is a global financial services firm with operations in the USA, Dubai, Georgia, and India. We offer comprehensive investment management, wealth advisory, and strategic financial planning solutions. Our workplace fosters innovation, technology integration, and professional growth.

**Position Overview**

**Key Responsibilities**

**1. Technical Support and Troubleshooting**
- Install, configure, and maintain desktops, laptops, printers, and peripherals
- Provide first and second-level technical support for software, hardware, and system-related issues
- Handle daily service requests and IT tickets, ensuring timely resolution

**2. User Setup and Management**
- Manage onboarding and offboarding of employees, including laptop setup and access control
- Maintain security of devices through antivirus and patch management

**3. Networking and Connectivity**
- Setup and support wired and wireless network connections
- Troubleshoot local network issues including IP conflicts, printer sharing, or internet problems
- Coordinate with external vendors for internet and networking solutions if required

**4. System Maintenance and Inventory Control**
- Maintain IT asset inventory (hardware/software) and ensure records are up to date
- Monitor system performance and perform routine maintenance activities
- Ensure all systems comply with company IT policies and data security standards

**5. Coordination and Documentation**
- Maintain proper documentation for systems, setups, and support procedures
- Coordinate with external IT support providers for repairs or upgrades
- Provide reports and insights to management on recurring issues or improvement opportunities

Required Qualifications

**Education & Experience**
- Diploma or Bachelor’s degree in IT, Computer Science, or a related field
- 1 to 2 years of relevant work experience in IT support or helpdesk roles

**Technical Skills**
- Proficient in Windows OS, MS Office Suite, and basic networking concepts
- Familiarity with remote support tools such as TeamViewer, AnyDesk, or Windows RDP
- Knowledge of ticketing systems and IT service management (preferred)

**Soft Skills**
- Strong problem-solving and communication skills
- Ability to manage tasks independently and prioritize under pressure
- Customer-focused attitude with a willingness to assist end-users

What We Offer
- Competitive salary based on experience
- Exposure to enterprise-level IT infrastructure in a growing financial organization
- Professional growth and learning opportunities
- Positive and collaborative work environment

Pay: ₹15,000.00 - ₹22,000.00 per month

Shift:

- Day shift

Work Location: In person

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