IT Hardware Support Executive

1 week ago

Bengaluru Karnataka, India Pelican Telecom Private Limited Full time

**Job Title: IT Hardware Support Executive**

**Experience**: 2 - 3 years

**Location**: Bangalore

**Key Responsibilities**:

- Arrange and conduct product demos for customers, showcasing rugged laptop features.
- Address customer queries promptly and effectively, providing technical assistance for rugged laptops.
- Oversee and manage Proof of Concept (POC) setups for customers, ensuring the solution meets their requirements.
- Handle post-sales/service-related issues, ensuring timely resolution of customer complaints or issues.
- Provide high-quality customer service by ensuring customer satisfaction throughout the hardware support process.
- Offer guidance to customers regarding product setup, installation, and maintenance.
- Act as a point of contact for customers, ensuring their issues are resolved in a professional and timely manner.
- Install, configure, and troubleshoot hardware systems like rugged laptops
- Perform routine hardware maintenance and monitor system performance.
- Maintain hardware inventory and assist with equipment repairs/replacements.

**Preferred Qualifications**:

- Familiarity with computer hardware
- Excellent communication and customer service skills.
- Experience with managing and executing Proof of Concept (POC) demonstrations.
- Strong knowledge of hardware systems, troubleshooting tools
- Bachelor's degree in IT, Computer Science, or related field.
- Excellent communication and customer service skills.

**About Us -**Pelican Telecom provides custom Telecommunication, audio visual, rugged computing, security, home and building automation solutions to increase productivity and convenience. Leveraging our two decades of experience, we provide end-to-end custom solutions to customers in a diverse range of business areas to improve productivity and collaboration.

We are an ISO 9001:2015 certified organization and are committed to excellence in every way namely in our work ethics, in the products and services we offer, in our relationships with our customers, employees, industries and society at large. With the help of our competent sales and service experts we are able to provide end-to-end comprehensive solutions for various use cases from needs assessment, to supplying of material, maintenance and after sales support. We provide solutions in all cities across India

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Shift:

- Day shift

Work Days:

- Monday to Friday

**Experience**:

- Pre-sales: 2 years (required)
- Technical support: 2 years (required)

Work Location: In person

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