Digital Sales Executive

2 days ago

Mumbai Maharashtra, India Mumbai Rozgaar Full time

**DIGITAL ACQUISITION EXECUTIVE (CALLING ROLE)**

SUMMARY:
The agent will answer / make all incoming/ outgoing calls to customers who has shown

interest in our product, respond to inquiries, manage complaints, troubleshoot

significant customer service problems, and provide general information. The agent will

be a member of the primary contact team for the interested customers in the products

we offer through social media platform and will be responsible for assisting them over

the phone. The agent will also inform customers of the product terms and features and

project a professional company image through voice and online interactions.

**Responsibilities**:

- Pitch our product (Stoxbox) information and features to the customers and onboard

the customer. This is a target driven role
- Managing and resolving customer complaints
- Identify and escalate issues to supervisors
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Complete call logs and reports
- Others

**Requirements**:
Total Experience: upto 3 years

Relevant Experience: 2 years

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹26,000.00 per month

**Benefits**:

- Provident Fund

Day range:

- Monday to Friday

Shift:

- Day shift
- Fixed shift

**Education**:

- Bachelor's (required)

**Experience**:

- Business development: 2 years (required)
- Lead generation: 1 year (preferred)
- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Mumbai, Maharashtra (required)

Ability to Relocate:

- Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

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