Junior Database Administrator

18 hours ago

Hyderabad, India Datavail Full time

**Job Title: Junior Database Administrator**
**Education: B.E, B. Tech, MCA / Any Degree in IT**
**Experience: 0-2+ Yrs**
**Work Location: Hyderabad**

**Key Skills: Oracle DBA, Oracle EBS, DBMS, RDBMS, PL/SQL**

**Roles and Responsibilities**:

- Provide 24x7x365 DBA support.
- Make sure that all ticket related activities are performed through SN
- Assist Datavail customers to log a ticket in Service-Now for their support request to achieve higher customer satisfaction/delight.
- Reviewing of tickets for completeness. (Category / Priority and Description).
- To assist the organization in achieving 25% of FCR of the overall ticket volume.
- To communicate with On Call Datavail DBA/customers as per Datavail customer communication and escalation protocol.
- To ensure all tickets are acknowledged in time as per the defined SLA's priority in order to meet MTTA (Mean Time To Acknowledge).
- To ensure that no ticket is part of the unassigned queue.
- To work closely with the Shift Leads/Manager ensuring tickets are assigned appropriately & responded to within SLA's.
- To coordinate with customers & Tier2/Tier3 DBA for planned downtimes/scheduled activities with appropriate outlook reminder including Primary DBA
- To ensure there is a supporting ticket in SN for every issue being worked on by the Datavail Global Technical Support team.
- Always escalate production down situation (P1) to Shift lead/Tier 3/Manager on high priority.
- To monitor customer production/development environments using various monitoring tools.
- Should perform all scheduled/ unscheduled tasks that are assigned by a Shift Lead/Manager for a Tier 1 DBA. In case there is any issue or understanding gap while performing a task then the immediate manager / tier 2 should be consulted with.

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