Operations Coordinator

6 days ago

Hyderabad Telangana, India Expeditors Full time

**Company Description**
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

The **Operations Coordinator** is responsible for processing shipments, tracking and tracing, and communicating with customers and other departments.

**Responsibilities**
- Enhance customer relationships by identifying areas for improvement in the overall customer experience
- Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers
- Process shipping requests, generate internationally compliant documents and manage shipment exceptions according to SLA
- Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client
- Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and escalate as necessary
- Maintain knowledge of customer and company policies on all aspects of product movement
- Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs
- Identify and articulate process improvement ideas to support operations
- Create documented process for customers when requested - SOP/SWI creation
- Support the implementation of company’s culture within the team
- Work towards individual and department Key Performance Indicators (KPIs)

**Qualifications**
- Bachelor's degree or equivalent working experience
- 1-2 years of experience in logistics and/or high volume customer service roles
- Fluent in English; excellent written and oral communication skills
- Excellent customer service skills
- Strong organizational, communication and problem-solving skills
- Self-starter with the ability to triage and prioritize tasks in a fast-paced environment
- Analytical mindset with the ability to interpret data and make informed decisions
- Possesses a positive, can-do attitude
- Strong knowledge of Microsoft Office, Google Workspace

**Additional Information** REQUIREMENTS**:

- English language written/spoken proficiency required
- ** 8pm - 5am** night shift required
- Reports onsite to Hyderabad location 5 days per week

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