Customer Relationship Executive/females

2 days ago

Mumbai Maharashtra, India Solitaire Honda Full time

Role: Jr/Sr.Customer Care executive, Marketing Executive Department: Customer Care department

Reporting To: Manager Division: Service

Job Purpose: to contribute towards service quality, increase in workshop revenue by reducing

customer complaints and providing excellent customer support.

Job

Requirement:
Qualification: HSC-Graduate, with proficiency in English and local

language.

Experience: 1-2years. Preference for those from reputed 4 wheeler

dealership.

Duties &

**Responsibilities**:
1)Primary Responsibilities:
in terms of service due reminders, appointment booking, post

service feedback calling and other promotional offers/camp.
- Follow communication procedures, guidelines and laid down

policies.
- Generating PSF and appointments list from the DMS system.
- Preparing list and arranging Home visit for all PSF complaint

customer.
- Updating information in DMS system related to feedback of

customer (IFF/IFC etc.)
- Updating customers concerns (VOC) during PSF as per OEM

norms.
- Calling customer for complaint registered (aggrieved customer)

and resolving it within stipulated time period as per the OEM

process.
- Updating resolved complaints details in DMS and or Dealership

defined process.
- Maintaining daily and monthly complaint monitoring report.
- To achieve the set business targets (appointment, PSF).
- To daily update appointments generated details in DMS.

2)Secondary Responsibilities:

- Act as single point of contact for service and related concerns.
- Daily /weekly/monthly MIS reports.
- Preparing list and organising pick up -drop facility of customer’s

vehicle in coordination with service team.
- To manage service reception, attend customer and take care of

customer lounge area as and when required.
- To attend all training programmes organised by OEM/Dealership.

Competencies &
Behavioral Traits
:
1) Competencies: communication skills (written-verbal), convincing skills, time

management, MS office, data entry, time management, active listener, customer

orientation.

2)Behavioral Traits:
Positive attitude, team work.

Special Work

Demands:
Might require to work in extended working hours ,continuous calling,

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Language**:

- English (preferred)

**Speak with the employer**
+91 9870949582

  • Female Customer Relationship Executive

    2 weeks ago

    Goregaon East, Mumbai, Maharashtra, India MARUTI FLEX TRADERS LLP Full time

    CRM role and responsibilities: Building strong relationships with customers is essential to develop customer loyalty and increase sales. To do this, the CRM Manager has several key responsibilities. Some CRM Manager job duties and responsibilities include: Collecting and analyzing customer data Using CRM systems to manage relationships Developing new ways...

  • Cre (Customer Relationship Executive)

    4 days ago

    Navi Mumbai, Maharashtra, India commutec.in Full time

    We are Hiring! Customer Relationship Executive ( Only Female) Company - Commutec Experience - 1+ years in Customer Relationship Management system Location - Vashi Education H.S.C with minimum 3 years of experience in CRM / graduate Shift time - 10 Am to 7 pm ( 1st and 3rd Saturdays off ) Job Brief We are looking for a professional Customer Success...

  • Customer Relationship Executive

    15 hours ago

    Navi Mumbai, Maharashtra, India Monarch Group Of Hotels Full time

    We're seeking a highly skilled and experienced Customer Relationship Executive to join our team. As a Customer Relationship Executive, you will be responsible for building and maintaining strong relationships with our customers, identifying new sales opportunities, and providing exceptional customer service.Key Responsibilities:1. Customer Relationship...

  • Customer Relationship Executive

    4 days ago

    Mumbai, India SIC services Full time

    We are hiring customer relationship executive (only Female) Location: Andheri kurla road Maharshtra Experience 0-2 yr Salary -upto 27k + incentive Requirment Generating sales leads and passing the lead to the sales team Resolving customer queries Maintaining contract renewal records Managing customer relationships Managing client feedback and...

  • Customer Relationship Executive

    1 day ago

    Mumbai, India helpgini Full time

    **Hiring Customer Relationship Executive (Female)** **Experience: - ** 0-2 Yrs Exp. **Salary-Up to: - **25 k + Incentive **Location**:Andheri Kurla Road, Maharashtra. **Requirements: - ** =>Generating sales leads and passing the lead to the sales team =>Resolving customer queries =>Maintaining contract renewal records =>Managing customer...

  • Customer Relationship Executive

    1 day ago

    Nagpur, Maharashtra, India Placement Services Full time

    Urgent requirement for CRM/ CRE (Customer Relationship Manager or Executive ) Male or female Exeperience - 3-5 yr (Sales Background) Advance Excel must Language known - Hindi,Marathi,English,Bengali Salary 30 k-35 k. Location: - Nagpur Contact 9325779563 Immediate joiner **Job Types**: Full-time, Permanent **Salary**: ₹25,000.00 per...

  • Relationship Executive

    7 hours ago

    Mumbai, Maharashtra, India The Millennium welfare foundation Full time

    *Job profile - 》Relationship Executive Profile(For Female) *Company Name - The Millennium India *Skills - Good Communication *Gender - Female *Exp - Fresher *Qualification - 12th /Graduation *Salary - 10k to 12k + insentives + traveling allowance *Location - mumbai *Position - 3 *Job Type - Full Time *Timing - 9:30am - 6pm Address: - THE MILLENNIUM...

  • Customer Relationship Executive

    2 days ago

    Nashik, Maharashtra, India Impact HR & KM Solutions Full time

    Female Nashik 2- 3 yrs Graduate/BE Mechanic Knowledge of computers customer calling, lead generation, open call id from DBMS, Assign enngineer for customer complaint etc.. Vehicle with driving license 9 hrs late night work if require Service Head Sunday 12-18 k PF/ESIC - Experience- 2 - 3 Years- Salary- 2 Lac 25 Thousand To 2 Lac 75 Thousand P.A.-...

  • Customer Relationship Executive

    2 weeks ago

    Goregaon East, Mumbai, Maharashtra, India MARUTI FLEX TRADERS LLP Full time

    CRM Manager skills and qualifications To build and maintain positive relationships with clients, CRM Managers need certain skills and qualifications, including: - Copy this section - Knowledge of customer acquisition and retention strategies - Exceptional verbal and written communication skills - Social and emotional awareness to tailor interactions for...

  • Customer Relationship Executive

    4 days ago

    Mumbai, Maharashtra, India Enrolsy Full time

    We are looking for a qualified **Customer Relationship Executive **to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. To be successful as a customer support executive, you should display excellent interpersonal...