Virtual Healthcare Executive

2 days ago

Mumbai, India Pfizer Full time

The Virtual Health Representative will be a key intelligence point for customers and a central connection point to Pfizer for customers This colleague will virtually support HCP’s with a portfolio of Pfizer Medicines The Virtual Health Representative will be responsible for delivering an exceptional customer experience via an individualised approach, tailored to the needs of the customer and will know the right internal Pfizer experts to connect customers to if necessary.

This colleague will draw on healthcare knowledge and understanding of Pfizer’s resources and product portfolio, so that customers achieve the solutions they need
- A healthcare background Science graduate (BSC/ B. Pharm)) with solid knowledge of the industry.
- Driving identified customers to the new digital service and opening a world of trusted materials and support that can be tailored to their needs. The Pfizer Virtual Health Representative will support customers to get the best value from the new services, in conjunction with the field based Pfizer Health Representative team who are providing on the ground support to customers.
- Comprehensive understanding of the available digital service and how to support our customers in using the technology.
- A natural ability to connect with people, with previous customer-facing experience desired.
- Can do attitude and a work ethic underpinned by determination and commitment.
- Internal stakeholders including but not limited to Health Represetatives, KAMS, Brand Marketing, BU leads, Medical, SME’s.
- External stakeholders; Relevant portfolio HCPs as directed by Regional Business Manager
- Establishing a strong working relationship with the field-based Pfizer Health Representative’s Team and KAM team and sharing insights from customers to make our digital service offering even better.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Sales

LI-PFE

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