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Skilled Contract Administrator

2 weeks ago

Mumbai, India NTT Ltd Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

Responsible for renewing, up-selling, and closing of maintenance/service/license contracts for assigned region or account. Increases renewal sales for assigned region or account(s).

Demonstrates knowledge of the organization’s various products and maintenance contracts.

Educates customers on business practices and associated contractual implications.

Ensures customer awareness and understanding of applicable product elements.

Must meet sales objectives such as quota and productivity requirements.

Maintain account team relationships and transfer leads as appropriate.

**Working at NTT**

Contract Renewal Administrators operate in a medium to complex environment and are typically assigned to client accounts. Incumbents within these jobs demonstrate an understanding of the vendor and services management environment and stakeholder interests.

The primary responsibility of Contract Renewal Administrators is to ensure that all service delivery that is ready for renewal are quoted accurately and that new orders are captured in the relevant service administration database.

**Key Roles and Responsibilities**:
Provide administrative services and support activities relating to Service Renewals
Assist with a quote to order processes, basic system support, filing, and general administrative functions
Ensure that the queries from Renewal Sales regarding renewals are adequately addressed, enabling effective client and contract retention
Installed base accuracy:
Work with Contract Lifecycle Management (CLM) Administrators and Contract Owners to review and maintain accurate contract data for service delivery and contract renewal

**Installed base reconciliation**:
Review the client contract details including installed base of technology products and software licenses
Perform installed base reconciliation across multiple sources of data and deliver an accurate and validated installed base baseline to perform CPQ

**Installed base finalization**:
Collaborate with Renewal Sales team to finalize the contract items and installed base to be scoped for the renewal proposal for the client
Ensure all expired, expiring, and due to expire contracts are included for formulating the installed base scope for renewal

**Costing**:
Obtain vendor quotes backout of parts replacement or onsite services
Ensure optimized vendor back out and cost in relation to the operational needs for excellent client service delivery

**Pricing/Quoting**:
Work closely with Renewal Sales to position the best renewal pricing considering historical price, competitive benchmarks, gross margin targets, and complexity of the contract. Price positioning and quote presentation are key to helping renewal sales secure the renewal
Ensure the renewal quote is submitted on time based on strict renewal timelines

**Quote iterations**:

- Ensure iterative quote revisions are provided in a timely manner by working alongside Renewal Sales teams and follow through client requests for quote changes
- Process medium to high complex transactions with mínimal supervision
- Process medium to high-value contracts
- Serve as the primary point of contact for all process-related issues, queries and concerns - Handles exceptions relating to process and document the same
- Generate process improvement ideas for better efficiency and deliverables
- Typically works on Mid-Tier to Top Client base of NTT Ltd

**Knowledge, Skills, and Attributes**:

- Ability to work with a variety of internal teams to ensure the successful execution of their daily activities
- Displays a good understanding of the relevant systems and portals
- Ability to work quickly and accurately, whilst being able to balance general administrative duties and excellent client service orientation
- Ability to display an understanding of the business needs and expectations and the ability to consistently deliver a quality service through offering the required support
- Reliable with the ability to produce a high quality of work
- Excellent attention to detail and ability to manage work processes and display strong orientation towards ensuring client satisfaction and service delivery
- Ability to plan well and organize their daily work activities
- Meticulous attention to detail together with good organization skills
- Good understanding of busin