Customer Relationship Executive

5 days ago

Roorkee, India Elem Consumer Tech Private Limited Full time

**Role Summary**:
We are seeking a Customer Relationship Executive to manage and enhance our relationships with customers, ensuring a seamless experience from purchase to post-sales support. This role is ideal for a proactive, customer-focused individual who enjoys problem-solving and can handle inquiries with patience and professionalism.

**Responsibilities**:

- Build and maintain strong customer relationships through regular follow-ups and engagement
- Handle customer complaints professionally and escalate when necessary
- Collaborate with internal teams (sales, marketing, logistics) to ensure prompt and accurate customer support
- Collect and analyze customer feedback to identify areas for improvement
- Maintain detailed records of customer interactions in the CRM system

**Requirements**:

- Bachelor’s degree in business, marketing, or a related field
- Proven experience in a customer service or relationship management role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a customer-first mindset
- Proficiency in CRM software and MS Office Suite
- Ability to multitask and manage time effectively in a fast-paced environment

**What We Offer**:

- Competitive salary and benefits package
- Opportunity to work in a fast-growing company with a collaborative environment
- Professional development and growth opportunities

If you’re passionate about enhancing customer experience and are ready to make an impact, we’d love to meet you

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Quarterly bonus

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9528632811
Expected Start Date: 01/12/2024

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